Assistant Manager, HR

Job Summary

The role involves regular visits to outlets, working closely with outlet teams to maintain high employee engagement, reduce attrition, and ensure effective HR practices. This position plays a vital role in fostering a motivated workforce aligned with the company's service standards and culture.

Responsibilities

• Store visits: Conduct regular visits to outlets to connect with teams, review HR practices, and address on-ground HR needs.
• Grievance handling: Receive, investigate, and resolve employee grievances promptly and fairly.
• Employee behavioral correction: Manage disciplinary issues, conduct investigations, and counsel employees towards corrective actions.
• Attrition management: Analyze attrition trends, conduct exit interviews, and implement retention strategies at the outlet level.
• Performance management system (PMS): Drive the performance review cycle, including goal setting, evaluations, and providing feedback.
• Employee engagement: Plan and execute engagement, recognition, and team-building initiatives to foster a motivated and cohesive workforce.

Qualifications

• Experience: 5 to 7 years of HR experience, preferably in the retail, hospitality, or restaurant sector.
• Technical Skills: Strong command of MS Office and HR reporting tools.
• Soft Skills: Excellent communication, conflict resolution, and people management skills.
• Operational Skills: Hands-on experience managing outlet or frontline employees.
• Educational Qualifications: Relevant degree or diploma in Human Resources, Business Administration, or related fields.

Preferred Skills

• Ability to handle multiple outlet visits across Gurgaon efficiently.
• Experience in employee engagement and retention strategies.
• Knowledge of labor laws and HR compliance.
• Proficiency in HR analytics and reporting.

Experience

• Years: 5 to 7 years of relevant HR experience.
• Type: Experience working in hospitality, retail, or restaurant environments, with direct exposure to frontline or outlet staff.

Environment

• The role involves a hybrid work environment with in-office and outlet visits across Gurgaon.
• The position requires frequent travel to various restaurant outlets.
• The work setting is fast-paced, customer-focused, and involves direct interaction with employees and management at multiple locations.