Key Account Manager – Flipkart

Job Summary

We are seeking an experienced Key Account Manager (KAM) to manage and scale our Flipkart business. This role involves complete ownership of the platform’s performance, driving revenue growth, enhancing brand visibility, and ensuring operational excellence. The KAM will play a critical role in planning and executing sales and marketing strategies to optimize profitability and campaign efficiency on Flipkart.

Responsibilities

• Own the Profit & Loss (P&L) for the Flipkart channel, driving revenue, profitability, and growth.
• Plan and implement effective sales and marketing strategies to increase revenue and improve Return on Advertising Spend (ROAS) while optimizing ad spend.
• Brainstorm and execute ideas to enhance brand visibility and product performance on Flipkart.
• Develop data-driven strategies to reduce cost per spend, maximize campaign efficiency, and strengthen the overall product range and category presence.
• Manage product listings, pricing, opt-in, content, stock availability, and promotional campaigns.
• Coordinate with Flipkart category teams for visibility opportunities and platform events.
• Monitor competitor activity, pricing trends, and category performance to identify new opportunities.
• Collaborate closely with supply chain and finance teams for order flow, returns, and claim management.
• Analyze weekly and monthly performance metrics and share actionable business insights.

Qualifications

• Graduate or Postgraduate degree in Business or Marketing.
• 4-6 years of experience in e-commerce account management, with at least 3 years managing Flipkart accounts.
• Strong analytical skills with proficiency in Excel and data analysis.
• Excellent negotiation and communication skills.
• Experience using marketplace tools for account and campaign management.

Preferred Skills

• Expertise in marketplace advertising and campaign optimization.
• Ability to interpret complex data and translate it into actionable strategies.
• Strong stakeholder management and cross-functional collaboration skills.

Experience

• 6–8 years of relevant experience in e-commerce account management.
• Minimum 3 years specifically managing Flipkart platform accounts.

Environment

• Location: Mumbai.
• The role involves working closely with internal teams and external platform stakeholders, requiring strong coordination and communication skills.
• Typical work setting is office-based with potential for hybrid arrangements depending on company policy.

Key Performance Indicators (KPIs)

• Monthly revenue and Gross Merchandise Value (GMV) growth.
• Advertising Return on Investment (ROAS).
• Improvement in conversion rates and product visibility.
• Reduction in Out of Stock (OOS) and return rates.
• Profitability and margin contribution.