Manager – Business Process Excellence & Automation

Company Overview

Not specified.

Job Summary

The Manager – Business Process Excellence & Automation is responsible for enhancing organizational operations by analyzing existing business processes, redesigning them for simplicity and scalability, and implementing automation through technology. This role aims to improve efficiency, governance, and customer experience while driving continuous process improvements across the organization.

Responsibilities

• Map and document end-to-end business processes across various functions.
• Identify inefficiencies, bottlenecks, risks, and control gaps within current processes.
• Redesign processes to enhance efficiency, customer experience, and governance standards.
• Prepare detailed business requirements for automation initiatives.
• Collaborate with business teams and IT to implement automated workflows and solutions.
• Establish comprehensive process documentation, Standard Operating Procedures (SOPs), and ownership frameworks.
• Track process performance metrics and drive continuous improvement initiatives.
• Ensure consistent adoption of new processes across the organization to maximize benefits.

Qualifications

• 5–10 years of experience in Business Process Management, Operational Excellence, Continuous Improvement, or Business Transformation.
• Proven experience in process mapping and redesign.
• Exposure to ERP systems and workflow automation projects.
• Lean Six Sigma certification (preferred).
• Strong analytical skills and structured thinking.
• Excellent stakeholder management and communication skills.
• Educational qualifications: Bachelor’s degree in Business Administration, Engineering, or related fields; Master’s degree is a plus.

Preferred Skills

• Experience with digital transformation initiatives.
• Knowledge of business process modeling tools.
• Familiarity with project management methodologies.
• Ability to lead cross-functional teams.
• Strong problem-solving and change management skills.

Experience

• 5 to 10 years of relevant experience in process improvement, automation, or operational excellence roles.
• Demonstrated success in leading process redesign and automation projects.

Environment

• The role may involve working in a hybrid or in-office setting, depending on organizational policies.
• Requires collaboration across multiple departments and with IT teams.
• The work environment is dynamic, emphasizing continuous improvement and innovation.

Salary

Not specified.

GrowthOpportunities

Not specified.

Benefits

Not specified.