Head of Operations

Job Summary

The Head of Operations will lead the design, build, and scaling of large, distributed, real-world operations across multiple locations and teams. This role demands a hands-on, execution-focused leader who thrives in ambiguous, fast-changing environments and can transform ideas into scalable, high-quality operations. The leader will build high-performing teams, establish operational processes, and drive continuous improvement to support the company’s mission of advancing robotics through real-world data collection.

Responsibilities

• Build and scale operations from the ground up by defining operating models, designing processes, hiring teams, establishing metrics, and creating scalable systems.
• Own and manage large, distributed operations spanning multiple locations, teams, and workflows.
• Recruit, develop, and lead high-performing teams, fostering a culture of ownership, accountability, and excellence.
• Identify operational bottlenecks, implement repeatable processes, and continuously improve organizational efficiency.
• Demonstrate relentless execution orientation by proactively solving problems on the ground without waiting for others.
• Operate with agility and speed, adapting quickly to changing priorities and unforeseen challenges.
• Design processes and teams capable of supporting 10x growth while maintaining quality and speed.
• Set clear operational metrics and drive performance, quality, productivity, and efficiency outcomes.

Qualifications

• Minimum 12 years of experience in operations leadership.
• Proven track record of building and running large, distributed, real-world operations.
• Experience in operationally intensive sectors such as e-commerce, logistics, marketplaces, field operations, fast-scaling startups, or hardware-adjacent businesses.
• Demonstrated ability to build teams and operating models from scratch rather than inheriting established structures.
• Strong people leadership skills with the ability to cultivate ambitious, accountable teams committed to the mission.
• Exceptional ownership mindset with a proactive “I’ll figure it out” attitude.
• High agility and resilience, able to adapt to changing plans and increased pressure with clarity and decisiveness.
• Strong operational judgment, knowing when to build or break processes and when to prioritize action.
• Comfortable making decisions with incomplete information and balancing speed, quality, cost, and scale.

Preferred Skills

• Experience or exposure to robotics, AI data collection, or hardware operations.
• Background in supply chain or manufacturing operations.
• Experience managing field workforce operations.
• Familiarity with marketplace operations.
• Proven success in scaling multi-city or multi-location operations.
• Experience building operations in early-stage or rapidly scaling startups.

Experience

• 12+ years of relevant operations experience.
• Significant experience leading large, distributed, and complex operational environments.
• History of building teams and operational frameworks from the ground up.

Environment

• Location: Bengaluru, Karnataka, India.
• Work setting involves managing distributed teams and operations across multiple sites.
• Fast-paced, dynamic environment with frequent changes and ambiguous challenges.
• Requires hands-on problem solving and direct engagement with operational issues on the ground.

Values

• Empathy, Trust & Candor: Foster honest, direct communication and build trust through empathy.
• Bias for Action: Make high-velocity decisions even with incomplete information, learning quickly from mistakes.
• Always Be Learning: Encourage continuous learning and knowledge sharing to drive innovation.
• Act Like an Owner: Take full responsibility for impact, working hard and smart to deliver results beyond job descriptions.