<table> <tbody> <tr> <td width="550">Champion a customer-centric culture by prioritizing customersatisfaction and loyalty across all retail stores.● Drive the Customer Experience (CX) governance frameworksto standardize service quality across all retail stores.● Benchmark and adopt best practices for improving customerengagement, fostering customer loyalty.● Ensure seamless execution of loyalty programs, promotions,and customer feedback mechanisms.● Train team members, including Area Managers, StoreManagers, on customer service best practices to maintain highstandards of service quality.Sales Mastery● Drive P&amp;L management, maximising profitability (EBITA) whileoptimizing costs and resources.● Develop and execute strategic sales plans to achieve revenuetargets and store profitability.● Conduct comprehensive market, season and competitoranalysis to identify trends and refine sales approaches.● Regularly monitor, evaluate, and analyse sales data to identifytrends, challenges, and opportunities to meet sales andprofitability goals.● Identifying growth opportunities on business development(BD) and market expansion activities and provide insights foraction plans.● Lead product strategy, including product knowledge andtraining, product performance reviews, analysis of campaignsand promotions, gathering and providing feedback on productinsights, aligning category targets with overall sales goals,establishing incentive programs to boost category sales, anddeveloping promotional initiatives to enhance storeperformance.</td> </tr> </tbody> </table> Area <p>&nbsp;</p> <table> <tbody> <tr> <td width="550">● Collaborate with the marketing team to provide insights andimplement on Above-the-Line (ATL) activities to enhancevisibility and footfall.</td> </tr> </tbody> </table> <br /> &nbsp;