Operations Analyst

Company Overview

(Not specified)

Job Summary

The Operations Analyst role is essential in driving operational excellence by leveraging strong analytical and communication skills. This position requires a keen understanding of business problems and the ability to propose impactful solutions. The role emphasizes collaboration with global teams to enhance processes and improve performance metrics.

Responsibilities

• Lead multiple operations teams, managing governance, and providing mentoring and guidance.
• Develop and maintain stakeholder relationships with various program leads, product teams, and engineering teams.
• Conduct process gap analysis and implement improvements for operational efficiency.
• Achieve defined targets for the team concerning productivity, quality, SLA (Service Level Agreement), efficiency, and utilization.
• Ensure adherence to processes and manage attendance and availability of team members.
• Proactively identify and implement process excellence and tool improvement initiatives.

Qualifications

• Experience: 2 to 4 years in sales operations, business analytics, or related functions.
• Education: Business degree is a plus; however, a strong mindset is prioritized.
• Technical Skills:
  • Strong knowledge of CRM tools, specifically Salesforce, with the ability to leverage its capabilities.
  • Proficient in MS Office or Google Suite with the ability to analyze business reports and metrics.
  • Sound knowledge of data analysis methodologies (e.g., fishbone diagram analysis, root cause analysis).
  • Proficient SQL knowledge for reading, writing, and updating queries.
  • Advanced experience with JIRA or similar ticketing tools.
  • Understanding of operational metrics such as shrinkage and utilization.

Preferred Skills

• Comfortable with building and contributing to pitch decks.
• Excellent communication skills to work effectively with global teams.
• Strong problem-solving skills, interpersonal skills, and administrative abilities.
• Positive mindset, quick learner, and strong attention to detail.

Experience

• 2 to 4 years in relevant roles, emphasizing experience in handling global stakeholders and driving projects.

Environment

(Not specified)

Salary

(Not specified)

Growth Opportunities

(Not specified)

Benefits

(Not specified)