Freshworks is hiring a Customer Success Manager to join their team in Bengaluru. This is a remote role suited to a mid-level professional with 4+ years of experience in the SaaS space.

About the role
You will own outcomes end to end, working closely with cross-functional partners to ship work that reaches real users. The team values clear thinking, direct communication and a bias toward shipping over polishing in private.

What you'll do

• Take ownership of account management across the team's core initiatives.
• Take ownership of retention & upsell across the team's core initiatives.
• Take ownership of product fluency across the team's core initiatives.
• Take ownership of escalation handling across the team's core initiatives.
• Take ownership of communication across the team's core initiatives.

What we're looking for

• 4+ years of relevant experience, ideally within SaaS or an adjacent domain.
• Demonstrated strength in account management, retention & upsell, product fluency.
• Comfort operating with ambiguity and setting your own priorities.
• Clear written and verbal communication with technical and non-technical audiences.

Why join
Freshworks is scaling quickly and this role carries genuine scope — you will influence how the function is built rather than inherit a finished playbook.