Head of Customer Service & Business Growth | Scrabble & Jigsaw
Posted on May 12, 2025
Job Description
<p style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:13.5pt"><span style="font-family:"Times New Roman","serif"">Key Responsibilities</span></span></b></span></span></span></p>
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<li style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">New Business Development (NBD):</span></span></b><br />
<span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Lead the acquisition of new clients and expand XP India's customer base across sectors.</span></span></span></span></span></span></li>
<li style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Client Retention & Engagement:</span></span></b><br />
<span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Design and implement strategies to strengthen client relationships and ensure sustained engagement.</span></span></span></span></span></span></li>
<li style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Revenue Growth:</span></span></b><br />
<span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Drive revenue targets through innovative growth initiatives and continuous performance optimization.</span></span></span></span></span></span></li>
<li style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Team Leadership:</span></span></b><br />
<span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Manage and inspire the sales and service teams, aligning operations with client needs and XP’s service excellence standards.</span></span></span></span></span></span></li>
<li style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Performance Tracking:</span></span></b><br />
<span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Monitor KPIs and generate reports to measure success across customer service and business development efforts.</span></span></span></span></span></span></li>
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