Java Production Support

Company Overview

Company details are not specified.

Job Summary

The Java Production Support role is crucial for maintaining the stability and performance of Java and Microservices applications. This position involves providing hands-on support, monitoring systems, and ensuring smooth operations in production environments. The successful candidate will play a key role in troubleshooting, managing escalated issues, and supporting business operations, contributing to the overall success of the organization.

Responsibilities

• Provide hands-on support for Java and Microservices applications.
• Utilize monitoring tools and ticketing systems for efficient issue resolution.
• Manage and support applications in Pivotal Cloud Foundry (PCF) environments.
• Conduct production monitoring, error analysis, debugging, and troubleshooting of critical issues.
• Support B2B functions, including production data monitoring and client correspondence (both electronic and telephonic).
• Oversee offshore production monitoring and ensure adherence to service level agreements (SLAs).
• Mentor junior team members and provide guidance in troubleshooting and issue resolution.
• Maintain ownership of issues until resolution and coordinate with other teams to manage customer expectations.
• Deliver presentations and communicate effectively with stakeholders.
• Operate within Kanban and ticket-based support frameworks.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 8+ years of production monitoring experience in Java Web/Enterprise projects.
• Technical Skills:
  • Proficient in Java with strong expertise in Spring and Spring Boot.
  • Hands-on troubleshooting experience with Microservices.
  • Strong database knowledge including Oracle, MySQL, and SQL Server.
  • Familiarity with ORM tools.
  • Experience with connectivity and deployment issue resolution.
  • Skills in sizing and scalability recommendations.
  • Proficient in Kanban methodology and production monitoring frameworks.

Preferred Skills

• Experience with job schedulers such as Stone Branch and Visual Cron.
• Familiar with monitoring tools like Splunk and New Relic.
• Knowledge of PowerShell scripting and ServiceNow.

Experience

• Minimum of 8 years in production support, particularly with Java and Microservices applications.

Environment

• Locations include Pune, Noida, Hyderabad, Chennai, Bengaluru, and Gurugram.
• Candidates should be available to join immediately or within 15 days.

Salary

Salary details are not specified.

Growth Opportunities

Growth opportunities within the company are not specified.

Benefits

Benefits offered are not specified.