Key Account Manager (KAM)
Company Overview
Arboreal Bio is a pioneering company specializing in the development and supply of high-quality ingredients for the food, nutraceutical, and functional ingredients industries. Committed to innovation and sustainability, Arboreal Bio aims to deliver tailored solutions that meet the evolving needs of its global clients. The company fosters a collaborative and growth-oriented culture, emphasizing technical excellence and customer-centricity.
Job Summary
The Key Account Manager (KAM) at Arboreal Bio will be responsible for managing and expanding a portfolio of B2B customers within the food ingredients, nutraceutical ingredients, functional ingredients, flavors, and specialty chemicals sectors. This role involves developing strategic relationships across various departments, identifying customer needs, and driving revenue growth through consultative sales and account development. The KAM will play a vital role in fostering long-term partnerships, exploring new business opportunities, and contributing to the company's growth objectives.
Responsibilities
- Manage and grow a portfolio of B2B customers, ensuring high levels of customer satisfaction and retention.
- Develop and strengthen relationships across R&D, Procurement, Product Development, Supply Chain, and Business teams to understand customer needs and provide tailored solutions.
- Identify customer requirements and product development opportunities to facilitate customized offerings.
- Build and manage the sales pipeline, including lead generation, sampling, technical trials, commercial negotiations, and closing deals.
- Drive revenue growth by increasing volumes, penetrating existing accounts, and developing new accounts within assigned geographies and product categories.
- Coordinate samples, technical documentation, trials, pricing, and proposals with internal teams and customers.
- Collaborate with R&D, Applications, Supply Chain, Quality, and Regulatory teams to meet customer specifications and ensure compliance.
- Identify cross-selling opportunities within the ingredient portfolio to maximize account value.
- Maintain regular engagement with customers to understand future product pipelines and forecast sales accurately.
- Track sales activities, opportunities, and forecasts using CRM tools to ensure effective pipeline management.
- Represent Arboreal Bio at customer meetings, industry exhibitions, and events to promote brand visibility and generate new leads.
Qualifications
- 3 to 6 years of experience in B2B consultative sales and account management.
- Strong background in food ingredients, nutraceutical ingredients, functional ingredients, flavors, or specialty chemicals.
- Experience working with ingredient manufacturers, distributors, importers, or companies in the functional food ingredients sector.
- Educational qualifications in Food Technology, Food Science, Nutrition, Biotechnology, Chemistry, or related disciplines.
- Proven ability to develop and manage long-term customer relationships.
- Excellent communication, negotiation, and presentation skills.
- Proficiency in CRM software and sales forecasting tools.
- Strong understanding of technical product development and customer requirements.
Preferred Skills
- Experience in adjacent B2B ingredient industries.
- Ability to identify and leverage cross-selling opportunities.
- Knowledge of regulatory and quality standards relevant to food and nutraceutical ingredients.
- Ability to work collaboratively across multiple internal teams.
- Strong analytical and strategic thinking skills.
Experience
- 3 to 6 years of relevant experience in B2B sales, account management, or business development within the ingredients or related industries.
Environment
- The role is based in Bangalore, primarily in an office environment.
- The candidate may be required to travel for customer meetings, industry events, and exhibitions.
- The work involves engaging with cross-functional teams and maintaining regular customer interactions.
Salary
Not specified.
Growth Opportunities
Not specified.
Benefits
Not specified.
