Jira / Confluence Administrator

Job Summary

We are seeking a detail-oriented and technically proficient Jira / Confluence Administrator to support ongoing and planned configuration, integration, and reporting initiatives within a dynamic enterprise agile ecosystem. This role will involve close collaboration with cross-functional teams, including Release Management, Transformation Management Office (TMO), Project Management Office (PMO), Modernisation Programs, and Product Leadership, while managing both strategic and interrupt-driven operational support.

Responsibilities

• Insight Jira View Changes: Modify and enhance Jira Insight views for improved stakeholder visualization.
• Username Display Update: Adjust configurations for correct username rendering.
• DAT-Related Jira Modifications: Implement updates to Jira for DAT project configurations.
• Jira–ServiceNow Integration Debugging: Troubleshoot integration issues to ensure efficient bi-directional communication.
• Business Requirements Setup: Lead requirement sessions with Product Owners and Business Analysts for Modernisation projects.
• GRI Project Migration: Assist in the seamless migration of GRI project artifacts in Jira.
• FMEA RBT Presentation: Develop presentation materials related to Risk-Based Testing.

Qualifications

• Education: Relevant degree in Computer Science, Information Technology, or a related field.
• Experience: 10 to 12 years of experience in Jira/Confluence administration.
• Technical Skills:
  • Strong expertise in Jira (Data Center or Cloud), Jira Administration, Advanced Roadmaps.
  • Experience with Jira–ServiceNow integrations.
  • Familiarity with Insight, Confluence, and automation rules.
  • Proficient in managing Agile frameworks: Scrum, SAFe, Kanban.
• Soft Skills:
  • Excellent communication and stakeholder engagement skills.
  • Experience with portfolio and release-level reporting.

Preferred Skills

• Exposure to Risk-Based Testing and Failure Mode and Effects Analysis (FMEA).
• Familiarity with enterprise transformation tooling strategy.
• Understanding of Product / Portfolio management in Jira.

Experience

• A minimum of 10 to 12 years of relevant experience in Jira and Confluence administration, with hands-on expertise in Agile methodologies and tool integrations.