Genesys Developer Sr

Job Summary

The Genesys Developer Sr role involves designing, developing, and integrating advanced contact center solutions using Genesys Cloud (PureCloud) or Genesys Engage platforms. The candidate will be responsible for creating and managing Genesys Architect flows, routing, IVR, and call flow designs, as well as integrating APIs and SDKs to enhance customer experience and operational efficiency. This role supports the organization’s goal of delivering seamless and innovative customer engagement solutions.

Responsibilities

• Design and develop Genesys Architect flows, routing strategies, IVR, and call flow configurations.
• Implement API integrations with Genesys Cloud to enable enhanced functionalities.
• Utilize Genesys SDKs (Platform and Media SDK) for custom development and integration.
• Script and configure Genesys environments to meet business requirements.
• Collaborate with cross-functional teams to integrate CRM systems such as Salesforce and Dynamics.
• Support chatbot and voicebot integration to improve customer interaction channels.

Qualifications

• Strong expertise in Genesys Cloud (PureCloud) or Genesys Engage platforms.
• Proficient in Genesys Architect flows, routing, IVR, and call flow design.
• Experience with API integration and knowledge of Genesys SDKs (Platform/Media SDK).
• Skilled in scripting and configuration within the Genesys environment.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a hybrid work environment.

Preferred Skills

• Experience with AWS for integration with Genesys Cloud.
• Proficiency in JavaScript and Python for custom integrations.
• Familiarity with Continuous Integration and Continuous Deployment (CI/CD) tools such as Jenkins and Git.
• Prior experience integrating CRM platforms like Salesforce and Microsoft Dynamics.
• Knowledge of chatbot and voicebot integration technologies.

Experience

• Minimum relevant experience in Genesys platform development and integration.
• Hands-on experience with contact center technologies and customer engagement solutions.

Environment

• Full-time position with a hybrid work mode.
• Job locations include Bangalore, Hyderabad, Pune, and Chennai.
• Collaborative work environment with opportunities to engage with diverse teams.

Salary

• Salary range: ₹9,00,000 to ₹24,00,000 per annum (INR).

Number of Positions

• 2 openings available.