About this role: The Employee Relations Specialist will play a pivotal role in managing and enhancing employee relations within
the organization. The ideal candidate will have extensive experience in handling employee grievances, conducting investigations,
and implementing policies that promote a positive workplace culture. This role requires excellent communication skills, a thorough
understanding of labor laws, and the ability to work collaboratively with employees and management.
Reporting to : Head of HR
Team Reporting to the role: 1 Employee Relations
Key responsibilities
Key Responsibilities:
1. Employee Relations Management:
○ Address and resolve employee concerns, complaints, and conflicts in a timely and effective manner.
○ Conduct thorough and impartial investigations into employee grievances, harassment allegations, and other
workplace issues.
○ Provide guidance and support to managers on handling employee relations issues, ensuring compliance with
company policies and legal requirements.
2. Policy Development and Implementation:
○ Assist in the development, implementation, and communication of HR policies and procedures.
○ Ensure that company policies are applied consistently and fairly across all departments.
○ Stay updated on changes in labor laws and regulations, and ensure company policies are compliant.
3. Conflict Resolution:
○ Mediate disputes between employees and between employees and management, fostering a collaborative and
respectful work environment.
○ Implement conflict resolution strategies and training programs to enhance communication and reduce workplace
tensions.
4. Employee Engagement:
○ Conduct employee surveys and focus groups to gather feedback and identify areas for improvement in employee
relations.
○ Partner with HR Business Partners to develop and implement initiatives to enhance employee engagement,
satisfaction, and retention.
○ Promote a positive workplace culture through recognition programs, team-building activities, and other employee
engagement initiatives.
5. Documentation and Reporting:
○ Maintain accurate records of employee relations cases, investigations, and outcomes.
○ Prepare reports on employee relations activities and trends, providing insights and recommendations to senior
management.
○ Ensure confidentiality and security of employee records and sensitive information.
6. Training and Development:
○ Develop and deliver training programs for managers and employees on topics related to employee relations,
conflict resolution, and workplace behavior.

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○ Provide coaching and support to managers on effective employee relations practices and leadership skills.

Indicative KPI’s of the role:
Grievance Resolution:
● Average time to resolve employee grievances.
● Percentage of grievances resolved satisfactorily (measured through follow-up surveys).
Compliance and Policy Adherence:
● Number of policy violations and disciplinary actions.
● Compliance with labor laws and regulations (measured through audits and reviews).
Employee Engagement and Satisfaction:
● Employee engagement scores (measured through surveys).
● Employee turnover rate.
● Feedback from employee focus groups and engagement initiatives.
Conflict Resolution:
● Number of conflicts resolved through mediation.
● Improvement in workplace relations (measured through surveys and feedback).
Training Effectiveness:
● Participation rate in training programs.
● Improvement in manager and employee knowledge and skills (measured through post-training assessments).
Key skills and experiences
● Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or HR certification
(e.g., SHRM) is preferred.
● Minimum of 8 years of experience in employee relations roles.
● In-depth knowledge of labor laws and regulations.
● Strong conflict resolution and mediation skills.
● Excellent communication, negotiation, and interpersonal skills.
● Ability to handle sensitive and confidential information with discretion.
● Proficiency in HR software and Microsoft Office Suite.
● High level of integrity, professionalism, and attention to detail.

Disclaimer:
The job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change
based on business needs.The key responsibilities and Key Performance Indicators (KPIs) outlined in this job description are
subject to change based on the evolving needs of the company, the role, and industry regulations. JioBlackRock reserves the right
to modify or amend these responsibilities and KPIs at any time to ensure the continued effectiveness of the role.