Nexthink Analyst

Job Summary

The Nexthink Analyst will play a crucial role in enhancing the Digital Employee Experience (DEX) by leveraging the Nexthink Infinity Platform. This position involves proactive analysis, reporting, and the creation of actionable insights to improve DEX scores and support the organization's operational strategies.

Responsibilities

• Utilize Nexthink Infinity Platform to create remote actions, campaigns, and workflows.
• Conduct proactive analysis to identify opportunities for improvement in DEX scores.
• Develop relevant alerts, dashboards, and reports tailored for client needs.
• Create remote actions to address common incidents effectively.
• Write custom scripts and design custom dashboards to meet specific reporting requirements.
• Execute Nexthink Query Language (NQL) queries to extract and analyze data.
• Collaborate on various reporting and analytics projects with both internal and external clients.
• Gather and document customer business needs and translate them into actionable reporting requirements.
• Manage project activities in accordance with agreed service levels.
• Ensure consistent data quality by working across functional lines.
• Review reports continuously to identify improvement opportunities and minimize redundant reporting.
• Develop and maintain dashboards using Power BI or PowerPoint for data visualization.
• Automate data preparation and report creation wherever feasible.
• Provide ad-hoc reporting as necessary and support day-to-day analysis and troubleshooting.

Qualifications

• Excellent knowledge of the Nexthink Infinity Platform.
• Proficiency in creating remote actions, campaigns, workflows, and custom dashboards.
• Strong understanding of NQL queries.
• Experience with Power BI or similar data visualization tools.
• Ability to gather and document business requirements effectively.
• Strong analytical skills with a focus on providing valuable insights.
• Excellent project management skills and attention to detail.
• Educational qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Experience in data automation and report generation.
• Familiarity with project management tools and methodologies.
• Knowledge of business and operational strategies.

Experience

• Minimum of 3-5 years of relevant experience in analytics, reporting, or a similar role.

Environment

• Work setting: In-office at Bangalore.
• Full-time position with a focus on collaboration and teamwork.

Salary

• Estimated salary range: ₹1,950,000 per annum.