Job Title: Customer Care Executive

Location: Bangalore/Mumbai

Employment Type: Full-time

 

About The Pant Project:

At The Pant Project, we’re reinventing how India wears pants — offering custom-made and Ready to Wear, perfectly fitting trousers for every body and every occasion. We’re on a mission to deliver not just great pants, but a great experience.

 

Role Overview:

We’re looking for a proactive, detail-oriented Customer Care Executive who can deliver outstanding support to our customers across multiple channels. You’ll be the voice of The Pant Project - guiding customers through sizing, styling, orders, exchanges, and post-purchase queries. Strong communication, problem-solving abilities, and analytical thinking are essential to thrive in this role.

 

Key Responsibilities:

• Handle customer queries via phone, email, WhatsApp, and social media in a timely and professional manner
• Provide personalized sizing, styling, and order support based on customer needs
• Coordinate with production, logistics, and operations teams to ensure timely resolution of issues
• Analyze customer feedback, identify patterns and pain points, and escalate insights to relevant teams
• Maintain accurate logs and records using Excel or CRM systems
• Continuously optimize FAQs, scripts, and internal workflows
• Support backend order management and exchanges as needed

 

Required Skills & Qualifications:

• 1–3 years of experience in customer support, preferably in e-commerce or D2C
• Strong analytical skills – ability to interpret data and draw actionable insights
• Proficient in Microsoft Excel – comfortable with formulas, pivot tables, filtering large datasets
• Excellent verbal and written communication skills
• Multilingual proficiency – fluency in English and Hindi is a must; knowledge of regional languages (Marathi, Tamil, Kannada, etc.) is a plus
• Strong interpersonal skills with a customer-first mindset
• Experience with tools like Shopify, or similar platforms is an advantage

 

 

What You’ll Gain:

• A front-row seat at a fast-growing D2C apparel brand
• A collaborative and supportive team culture
• Opportunities to shape the customer experience strategy through insights
• Growth opportunities within a high-performance environment