Customer Service Associate-TPP Mumbai | Scrabble

Posted on August 15, 2025

Job Description

Job Title: Customer Care Executive Location: Bangalore/Mumbai Employment Type: Full-time   About The Pant Project: At The Pant Project, we’re reinventing how India wears pants — offering custom-made and Ready to Wear, perfectly fitting trousers for every body and every occasion. We’re on a mission to deliver not just great pants, but a great experience.   Role Overview: We’re looking for a proactive, detail-oriented Customer Care Executive who can deliver outstanding support to our customers across multiple channels. You’ll be the voice of The Pant Project - guiding customers through sizing, styling, orders, exchanges, and post-purchase queries. Strong communication, problem-solving abilities, and analytical thinking are essential to thrive in this role.   Key Responsibilities: <ul> <li>Handle customer queries via phone, email, WhatsApp, and social media in a timely and professional manner</li> <li>Provide personalized sizing, styling, and order support based on customer needs</li> <li>Coordinate with production, logistics, and operations teams to ensure timely resolution of issues</li> <li>Analyze customer feedback, identify patterns and pain points, and escalate insights to relevant teams</li> <li>Maintain accurate logs and records using Excel or CRM systems</li> <li>Continuously optimize FAQs, scripts, and internal workflows</li> <li>Support backend order management and exchanges as needed</li> </ul>   Required Skills & Qualifications: <ul> <li>1–3 years of experience in customer support, preferably in e-commerce or D2C</li> <li>Strong analytical skills – ability to interpret data and draw actionable insights</li> <li>Proficient in Microsoft Excel – comfortable with formulas, pivot tables, filtering large datasets</li> <li>Excellent verbal and written communication skills</li> <li>Multilingual proficiency – fluency in English and Hindi is a must; knowledge of regional languages (Marathi, Tamil, Kannada, etc.) is a plus</li> <li>Strong interpersonal skills with a customer-first mindset</li> <li>Experience with tools like Shopify, or similar platforms is an advantage</li> </ul>     What You’ll Gain: <ul> <li>A front-row seat at a fast-growing D2C apparel brand</li> <li>A collaborative and supportive team culture</li> <li>Opportunities to shape the customer experience strategy through insights</li> <li>Growth opportunities within a high-performance environment</li> </ul>

Job Description