<meta charset="utf-8" /> <p dir="ltr"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Head of Clinics Ops<br /> Location : Mumbai<br /> Company : Gynoveda<br /> Reports to : Founders</b></p> <p dir="ltr"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Designation : Flexible</b></p> <h2 dir="ltr"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Work Description</b></h2> <p dir="ltr"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Lead operations of a nation-wide chain of fertility clinics. Acquire &amp; retain customers in clinics to establish a steady revenue stream. Hire, train, lead 3 team sets - Doctors, Operations managers, Support staff</b></p> <ol> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Grow annual revenue from ₹3 crores to ₹150+ crores by end of year three.&nbsp;</b></p>

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	<p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Lead operations &amp; team at 50+ branded clinics in 40+ cities of India</b></p>
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	<p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Acquire &amp; retain 1 million customers</b></p>
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<p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Achieve EBITDA margin of 30% by the end of year three</b></p>

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	<p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Make each clinic profitable within 3 months from launch</b></p>
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<p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Build topgrade &ldquo;operations&rdquo; organization by end of year one</b></p>

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	<p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Hire 250+ people for EBO operations team by end of year three</b></p>
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	<li aria-level="2" dir="ltr">
	<p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Ensure consistency in customer experience across 1 million customers&nbsp;</b></p>
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<p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Deliver monthly sales forecast reports that are 90% accurate</b></p>
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<p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Develop standard operating procedures (SOP), operating manual and upskill training program to achieve clinic service excellence</b></p>
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<p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Create customer centric service-focus organization culture</b></p>
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</ol> <h2 dir="ltr"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Candidature requirements</b></h2> <ul> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">10+ years track record in operations with global EBO (Exclusive Brand Outlets)&nbsp;</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Candidates with experience in EBO of healthcare, especially fertility or other chain of clinics preferred</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Core skills required - Hustler &amp; methodical in managing multi-city EBO operations and large teams</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Has the knack to work directly with founders &amp; investors</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-5a42fd51-7fff-e6ab-1a64-67af84127c73">Ability to undertake PnL accountability. Thrives in an ambiguous business environment.</b></p> </li> </ul>