Head of Clinics Ops
Location : Mumbai
Company : Gynoveda
Reports to : Founders

Designation : Flexible

Work Description

Lead operations of a nation-wide chain of fertility clinics. Acquire & retain customers in clinics to establish a steady revenue stream. Hire, train, lead 3 team sets - Doctors, Operations managers, Support staff

1. Grow annual revenue from ₹3 crores to ₹150+ crores by end of year three. 

   1. Lead operations & team at 50+ branded clinics in 40+ cities of India

   2. Acquire & retain 1 million customers

2. Achieve EBITDA margin of 30% by the end of year three

   1. Make each clinic profitable within 3 months from launch

3. Build topgrade “operations” organization by end of year one

   1. Hire 250+ people for EBO operations team by end of year three

   2. Ensure consistency in customer experience across 1 million customers 

4. Deliver monthly sales forecast reports that are 90% accurate

5. Develop standard operating procedures (SOP), operating manual and upskill training program to achieve clinic service excellence

6. Create customer centric service-focus organization culture

Candidature requirements

• 10+ years track record in operations with global EBO (Exclusive Brand Outlets) 

• Candidates with experience in EBO of healthcare, especially fertility or other chain of clinics preferred

• Core skills required - Hustler & methodical in managing multi-city EBO operations and large teams

• Has the knack to work directly with founders & investors

• Ability to undertake PnL accountability. Thrives in an ambiguous business environment.