Client Relationship Manager | Scrabble
Posted on September 15, 2025
Job Description
Key Responsibilities:
- Client Relationship Management
- Build and sustain long-term relationships through regular engagement—property updates, VIP briefings, and exceptional service.
- Serve as the primary touchpoint for high-net-worth clients, responding promptly and proactively.
- Deliver concierge-style property advisory: market trends, comparables, investment strategy, and bespoke recommendations.
- New Client Acquisition
- Conduct targeted outreach, leveraging executive-level networks, referrals, and industry events to onboard HNI and UHNI clients.
- Strategic Consultation
- Develop deep client profiles and property preferences via one-on-one consultations and data-driven insights.
- Leverage Pin Click’s technology to anticipate client needs, offering highly curated property options.
- Coordinate with developers and sales teams to offer early access to exclusive listings.
- Cross-functional Synergy
- Collaborate with marketing to design campaigns or events targeting the HNI/UHNI segment.
- Work with operations, tech, and developer partners to ensure seamless service delivery and customer satisfaction.
- Identify opportunities for upselling, repeat transactions, or referral generation.
- Performance Tracking
- Establish and manage KPIs: new acquisitions, conversion rate, assets under advisement, client satisfaction, and referrals.
- Generate periodic reports and strategic insights for leadership evaluation.
- Monitor competitor offerings to continuously elevate Pin Click’s value proposition.
