Freight Ops Manager - Ecomet

Company Overview

Ecomet Logistics is a leading provider in the logistics and supply chain sector, specializing in rail and intermodal operations. Our company culture emphasizes collaboration, continuous improvement, and customer satisfaction.

Job Summary

The Freight Ops Manager will lead the day-to-day operations for Ecomet's 3PL rail and intermodal logistics portfolio. The role is crucial for ensuring the safe, cost-effective, and reliable movement of customers’ freight across rail, drayage, and terminal operations. The Freight Ops Manager will manage account delivery, service execution, vendor and partner relationships, and drive continuous improvement initiatives to meet Service Level Agreements (SLA) and Key Performance Indicators (KPI), ultimately enhancing customer satisfaction.

Responsibilities

• Oversee 3PL client operations, including rail terminal handling, intermodal transfers, drayage coordination, transloading, storage, and final-mile delivery to meet SLAs.
• Serve as the primary operational owner for assigned customer accounts, managing onboarding, service-level agreements, performance reviews, issue resolution, and continuous improvement roadmaps.
• Coordinate execution across internal teams and external partners to optimize schedules, connections, and costs.
• Build and maintain vendor performance programs, including carrier selection, contracting, scorecards, rate management, and escalation processes.
• Drive KPIs and reporting on metrics such as on-time delivery, dwell time, demurrage/detention, cost per move, inventory accuracy, claims, and customer satisfaction.
• Lead staffing, training, and development for operations teams; ensure compliance with certifications, safety training, and regulatory requirements.
• Own incident response and customer communications for service disruptions, claims, and escalations; lead root-cause analysis and corrective actions.
• Partner with commercial and pricing teams to support bids, route/network optimization, capacity planning, and margin management.
• Implement continuous improvement methodologies (Lean/6S, Kaizen) to reduce costs, shorten lead times, and improve service consistency.
• Manage operating budgets and control P&L drivers at the account/operation level, including labor, drayage, demurrage, equipment, and third-party services.

Qualifications

• Education: Bachelor’s degree in Logistics, Supply Chain, Business, or equivalent experience; relevant certifications preferred.
• Experience: 5+ years in 3PL, rail/intermodal, or multimodal logistics operations with progressive leadership responsibilities; experience managing customer accounts is strongly preferred.
• Industry Knowledge: Familiarity with rail/intermodal processes, terminal handling, and applicable regulations (FRA, HAZMAT, customs procedures).
• Technical Skills: Proficient in TMS/WMS/terminal operating systems and strong Excel/analytics skills.

Preferred Skills

• Strong client-facing abilities; capable of translating operational performance into actionable customer insights.
• Proven leadership and people-management capabilities; experience with remote/third-party teams and union environments is a plus.
• Analytical, data-driven, and results-oriented; comfortable managing competing priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills across commercial, operations, and carrier partners.
• Demonstrated experience implementing process improvements and cost-reduction initiatives.

Experience

• Minimum 5 years of relevant experience in logistics with emphasis on 3PL and rail/intermodal operations.

Environment

The position is based in Delhi, with the possibility of a dynamic work environment that requires coordination among various logistics partners and teams.

Salary

Salary information is currently not specified.

Growth Opportunities

Potential career advancement opportunities within Ecomet may include senior management roles in logistics operations or strategic planning.

Benefits

Benefits information is not specified.