O2C (Order to Cash) Manager

Company Overview

Dawntech Electronics Pvt Ltd. was founded in 2018 and is a fully funded entity backed by the Sattva Group. We are a leading seller for our partner in the Television and large appliances sector. Our mission is simple - to make premium electronics more accessible, reliable, and hassle-free for every customer. With a focus on trust, efficiency, and scale, we connect global brands to millions of Indian households, delivering not just products but confidence and convenience with every order.

Job Summary

The O2C Manager is responsible for managing the end-to-end Order-to-Cash process to ensure efficiency, accuracy, and compliance with organizational policies and regulatory requirements. This role oversees accounts receivable invoicing, collections, cash applications, AR balance sheet, P&L Account review, customer account reconciliations, and related reporting. The O2C Manager plays a key role in optimizing cash flow, minimizing risk, and improving customer satisfaction.

Responsibilities

• Process Management: Lead and manage the O2C process, ensuring seamless invoice processing, timely collections, and cash applications. Establish and maintain standard operating procedures (SOPs) and key performance indicators (KPIs).
• Collections and Dispute Resolution: Manage collections activities to ensure timely receipt of payments. Resolve customer/vendor disputes and payment discrepancies in collaboration with relevant teams.
• Cash Application: Supervise the application of incoming payments to customer accounts and ensure accurate and timely allocation of receipts.
• Reporting, Reconciliation, and Analysis: Prepare regular reports on O2C metrics such as Days Sales Outstanding (DSO), overdue accounts, and cash flow forecasts. Review balance sheet reconciliations and ensure accurate revenue accounting.
• Team Leadership and Collaboration: Manage and mentor the O2C team, providing guidance and professional development opportunities while collaborating with cross-functional teams.
• Compliance and Controls: Ensure adherence to company policies, internal controls, and regulatory requirements. Conduct periodic audits of O2C processes to identify and mitigate risks.

Qualifications

• Education: B.Com or MBA with a minimum of 8+ years of relevant experience.
• Technical Skills: Strong Excel skills and ability to handle volumes; knowledge of Oracle ERP is preferable.
• Soft Skills: Good communication skills, ability to multi-task, and deal with ambiguity.

Preferred Skills

• Understanding of the retail/e-commerce business; prior experience in a complex retail organization.
• Proven ability to develop new ideas and creative solutions.
• Proven ability to work successfully in an ambiguous environment.
• Proven ability to meet tight deadlines and prioritize workload.

Experience

Minimum of 8 years of relevant experience in a finance or accounts role, specifically in order-to-cash processes.

Environment

The position is located in Bangalore, India, and may involve collaborating with cross-functional teams in a fast-paced environment.

Salary

Salary information is not specified.

Growth Opportunities

Potential opportunities for career advancement within the Finance & Accounts department as the company continues to grow.

Benefits

Benefits information is not specified.