CRM | Scrabble
Posted on May 15, 2023
Job Description
Company Overview
Alliance Insurance Brokers (www.allianceinsurance.in) is one of India’s oldest and largest insurance
broker and risk advisor, founded in 2003, operating from 15 locations, serving the risk management and
insurance needs of 3,600+ corporates across the globe and employing 450+ colleagues.
As a composite insurance broker licensed by the IRDAI, we are a full-service insurance broking house
headquartered in Mumbai and cater to general insurance, reinsurance and life insurance needs of our
clients. We are also market leaders in the speciality lines of insurance i.e. Sports & Events, Media &
Entertainment and Specie & Fine, and enjoy a strong presence in the B2B corporate space as well i.e.
Manufacturing, Construction, Services, Aviation & Aerospace, Infrastructure & Energy and Financial
Institutions Group.
Elephant.in is powered by Alliance Insurance Brokers and is India’s first insurtech consulting and advisory
platform, exclusively built for employees and businesses. At Elephant.in, we advise corporate employees
and MSME businesses on purchasing retail/personal insurances or business insurances through
exclusive curated insurance products at heavily discounted premiums.
About Team
We are looking for a Customer Success expert to join our team. This is a full-time role where you’ll be
working with a diverse team based across India. This role reports to Chief Manager – Customer Success.
You will be part of a team responsible for growing the partnership space and managing all existing
partner relationships. In short, you will aid clients in taking full advantage of products, drive sales by
influencing product upgrades and manage and sustain relationships with customers. We have lots of
opportunities and not enough time. We are relaxed and love to have a laugh but are very driven and
focused on success.
About the Role
We are an insurtech platform that has transformed the process of accessing, buying and managing
Alliance Insurance Brokers (www.allianceinsurance.in) is one of India’s oldest and largest insurance
broker and risk advisor, founded in 2003, operating from 15 locations, serving the risk management and
insurance needs of 3,600+ corporates across the globe and employing 450+ colleagues.
As a composite insurance broker licensed by the IRDAI, we are a full-service insurance broking house
headquartered in Mumbai and cater to general insurance, reinsurance and life insurance needs of our
clients. We are also market leaders in the speciality lines of insurance i.e. Sports & Events, Media &
Entertainment and Specie & Fine, and enjoy a strong presence in the B2B corporate space as well i.e.
Manufacturing, Construction, Services, Aviation & Aerospace, Infrastructure & Energy and Financial
Institutions Group.
Elephant.in is powered by Alliance Insurance Brokers and is India’s first insurtech consulting and advisory
platform, exclusively built for employees and businesses. At Elephant.in, we advise corporate employees
and MSME businesses on purchasing retail/personal insurances or business insurances through
exclusive curated insurance products at heavily discounted premiums.
About Team
We are looking for a Customer Success expert to join our team. This is a full-time role where you’ll be
working with a diverse team based across India. This role reports to Chief Manager – Customer Success.
You will be part of a team responsible for growing the partnership space and managing all existing
partner relationships. In short, you will aid clients in taking full advantage of products, drive sales by
influencing product upgrades and manage and sustain relationships with customers. We have lots of
opportunities and not enough time. We are relaxed and love to have a laugh but are very driven and
focused on success.
About the Role
We are an insurtech platform that has transformed the process of accessing, buying and managing
insurance for corporate employees and MSMEs. We are doing things differently in the business-to-
business-to-consumer space and are looking for an experienced and energetic Customer Success expert
business-to-consumer space and are looking for an experienced and energetic Customer Success expert
to drive business growth. In this role, you are expected to engage with existing clients of Elephant.in and
ensure that the employees (after being onboarded by the Sales team through partnerships with corporate
entities) are aware and enabled to use Elephant.in for their personal insurance needs.
A day in your (potential) life as a Customer Success Expert
• Develop and manage relationships and communications with HR SPOC at client side (CHROs / HR
Head / Benefits / other HR team members) for enabling Elephant.in’s visibility among the onboarded
employees of the client
• Sustain business growth and profitability by maximizing value
• Liaison with the marketing team and facilitate email marketing campaigns being sent to employees
(either directly or through HR SPOC)
• Ensure steady participation from employees of the onboarded corporate clients through various
engagement activities like webinars, on-premises activities, AMA sessions etc. that would highlight
the employee benefits offerings of Elephant.in
• Procure testimonials from the HR leaders and other SPOCs present of existing clients and record
success stories of key client employees who have made purchases on Elephant.in
ensure that the employees (after being onboarded by the Sales team through partnerships with corporate
entities) are aware and enabled to use Elephant.in for their personal insurance needs.
A day in your (potential) life as a Customer Success Expert
• Develop and manage relationships and communications with HR SPOC at client side (CHROs / HR
Head / Benefits / other HR team members) for enabling Elephant.in’s visibility among the onboarded
employees of the client
• Sustain business growth and profitability by maximizing value
• Liaison with the marketing team and facilitate email marketing campaigns being sent to employees
(either directly or through HR SPOC)
• Ensure steady participation from employees of the onboarded corporate clients through various
engagement activities like webinars, on-premises activities, AMA sessions etc. that would highlight
the employee benefits offerings of Elephant.in
• Procure testimonials from the HR leaders and other SPOCs present of existing clients and record
success stories of key client employees who have made purchases on Elephant.in