<p>Job Title: Technical Account Manager &ndash; Enterprise Clients</p> <p>Location: Chennai (Hybrid/On-site)</p> <p>Overview</p> <p>We are looking for a passionate and customer-obsessed Technical Account Manager</p> <p>(TAM) to join our growing team. As a TAM, you will act as a strategic advisor and technical</p> <p>point of contact for our Enterprise customers, helping them drive value from our platform</p> <p>while ensuring a world-class support experience.</p> <p>This role combines technical troubleshooting, proactive account management, and</p> <p>consultative engagement. You&rsquo;ll work closely with Customer Success, Product, Engineering,</p> <p>and Support teams to advocate for your clients and ensure their technical needs are met</p> <p>with excellence.</p> <p>Key Responsibilities</p> <p>●</p> <p>Serve as the primary technical advisor for assigned Enterprise accounts, owning the</p> <p>post-sale technical relationship.</p> <p>●</p> <p>Manage and support Enterprise clients across multiple channels (email, calls, chat,</p> <p>portal).</p> <p>●</p> <p>Build trusted relationships with key stakeholders and ensure long-term account</p> <p>health.</p> <p>●</p> <p>Understand client environments, use cases, and goals to provide proactive guidance</p> <p>and strategic recommendations.</p> <p>●</p> <p>Troubleshoot, diagnose, and resolve complex product issues; drive root cause</p> <p>analysis (RCA) and share outcomes with clients.</p> <p>●</p> <p>Partner with internal teams to escalate and resolve issues while maintaining</p> <p>accountability with the client.</p> <p>●</p> <p>Conduct technical business reviews, platform adoption workshops, and regular</p> <p>client syncs.</p> <p>●</p> <p>Track and communicate product issues, feature requests, and usage insights to</p> <p>improve customer experience.</p> <p>●</p> <p>Maintain thorough documentation of client interactions, issues, and resolutions.</p> <p>●</p> <p>Mentor and support Product Support Engineers, especially for high-priority or</p> <p>high-ARR accounts.●</p> <p>Contribute to the knowledge base and help improve support processes for</p> <p>scalability.</p> <p>Required Skills and Qualifications</p> <p>●</p> <p>Bachelor&#39;s degree in Computer Science, Engineering, or a related field.</p> <p>●</p> <p>5+ years of experience in Enterprise Technical Support, Technical Account</p> <p>Management, or a related role in a SaaS environment.</p> <p>●</p> <p>Strong technical troubleshooting skills, with exposure to SaaS platforms, cloud</p> <p>technologies, and web development basics (HTML, CSS, JavaScript is a plus).</p> <p>●</p> <p>Deep understanding of the SaaS business model and Enterprise customer needs.</p> <p>●</p> <p>Excellent communication and presentation skills &mdash; ability to articulate technical</p> <p>concepts to both technical and non-technical stakeholders.</p> <p>●</p> <p>Ability to work effectively across cross-functional teams and handle multiple</p> <p>high-value accounts simultaneously.</p> <p>●</p> <p>Strong ownership mindset with a passion for delivering exceptional customer</p> <p>experiences.</p> <p>●</p> <p>Willingness to work night shifts or flexible hours based on customer time zones</p> <p>(primarily US/EU).</p> <p>●</p> <p>Highly driven, detail-oriented, and customer-centric.</p> <p>What You&rsquo;ll Love About This Role</p> <p>●</p> <p>High-impact role owning relationships with marquee enterprise clients.</p> <p>●</p> <p>Opportunity to work closely with Engineering and Product teams on real-time</p> <p>customer feedback.</p> <p>●</p> <p>Be part of a growing, fast-paced SaaS company focused on solving real-world</p> <p>problems.</p>