Job Title: Technical Account Manager – Enterprise Clients

Location: Chennai (Hybrid/On-site)

Overview

We are looking for a passionate and customer-obsessed Technical Account Manager

(TAM) to join our growing team. As a TAM, you will act as a strategic advisor and technical

point of contact for our Enterprise customers, helping them drive value from our platform

while ensuring a world-class support experience.

This role combines technical troubleshooting, proactive account management, and

consultative engagement. You’ll work closely with Customer Success, Product, Engineering,

and Support teams to advocate for your clients and ensure their technical needs are met

with excellence.

Key Responsibilities

●

Serve as the primary technical advisor for assigned Enterprise accounts, owning the

post-sale technical relationship.

●

Manage and support Enterprise clients across multiple channels (email, calls, chat,

portal).

●

Build trusted relationships with key stakeholders and ensure long-term account

health.

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Understand client environments, use cases, and goals to provide proactive guidance

and strategic recommendations.

●

Troubleshoot, diagnose, and resolve complex product issues; drive root cause

analysis (RCA) and share outcomes with clients.

●

Partner with internal teams to escalate and resolve issues while maintaining

accountability with the client.

●

Conduct technical business reviews, platform adoption workshops, and regular

client syncs.

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Track and communicate product issues, feature requests, and usage insights to

improve customer experience.

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Maintain thorough documentation of client interactions, issues, and resolutions.

●

Mentor and support Product Support Engineers, especially for high-priority or

high-ARR accounts.●

Contribute to the knowledge base and help improve support processes for

scalability.

Required Skills and Qualifications

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Bachelor's degree in Computer Science, Engineering, or a related field.

●

5+ years of experience in Enterprise Technical Support, Technical Account

Management, or a related role in a SaaS environment.

●

Strong technical troubleshooting skills, with exposure to SaaS platforms, cloud

technologies, and web development basics (HTML, CSS, JavaScript is a plus).

●

Deep understanding of the SaaS business model and Enterprise customer needs.

●

Excellent communication and presentation skills — ability to articulate technical

concepts to both technical and non-technical stakeholders.

●

Ability to work effectively across cross-functional teams and handle multiple

high-value accounts simultaneously.

●

Strong ownership mindset with a passion for delivering exceptional customer

experiences.

●

Willingness to work night shifts or flexible hours based on customer time zones

(primarily US/EU).

●

Highly driven, detail-oriented, and customer-centric.

What You’ll Love About This Role

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High-impact role owning relationships with marquee enterprise clients.

●

Opportunity to work closely with Engineering and Product teams on real-time

customer feedback.

●

Be part of a growing, fast-paced SaaS company focused on solving real-world

problems.