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Head of Retail Experience | Scrabble & Jigsaw

full-time
Posted on February 11, 2025

Job Description

Key Responsibilities:

  • Build and implement a world-class offline retail experience playbook that enhances customer engagement and brand storytelling across all store formats.
  • Lead retail transformation efforts to ensure consistency, innovation, and operational efficiency in store design, experience, and execution.
  • Plan, structure, and scale the team to support aggressive expansion, growing from 200 stores to 350+ stores in the next year.
  • Own the execution of new store openings (NSO)—ensuring every launch is seamless, impactful, and aligned with our brand ethos.
  • Develop strategies to optimize store layouts, product displays, and customer flow to maximize engagement and sales.
  • Collaborate with cross-functional teams (marketing, product, operations) to ensure a cohesive brand presence and customer journey.
  • Stay ahead of industry trends and consumer behaviors to continuously refine our in-store experience.
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