<div>o Manage large amounts of incoming phone calls<br /> o Whatsapp messages response<br /> o Chat boot reverts<br /> o Lead Conversation<br /> o Identify and assess customers&rsquo; needs to achieve satisfaction<br /> o Build sustainable relationships and trust with customer accounts through open and<br /> interactive communication<br /> o Provide accurate, valid and complete information by using the right methods/tools<br /> o Handle customer complaints, provide appropriate solutions and alternatives within the<br /> time limits; follow up to ensure resolution<br /> o Keep records of customer interactions, process customer accounts and file documents<br /> o Follow communication procedures, guidelines and policies<br /> o Take the extra mile to engage customers</div> <div>Good to have:<br /> o Proven customer support experience or experience as a Client Service<br /> Representative<br /> o Track record of over-achieving quota<br /> o Strong phone contact handling skills and active listening<br /> o Familiarity with CRM systems and practices<br /> o Customer orientation and ability to adapt/respond to different types of<br /> characters.<br /> o Excellent English/Hindi communication and presentation skills<br /> o Ability to multi-task, prioritize, and manage time effectively.<br /> o High school diploma.<br /> o Ms-Office Skills(Excel ,Word,PPT)<br /> o Flexible hours</div>