Role Overview

We’re looking for a dynamic and experienced Head of Operations to drive and scale our supply chain, warehousing, and fulfillment engines. You’ll play a key role in enabling product delivery excellence, manufacturing partnerships, inventory planning, and operational efficiency across channels. If you thrive in zero-to-one environments and have previously built ops teams in early-stage D2C brands or consumer product startups — this is for you.

 

Supply Chain & Fulfillment

• Lead end-to-end supply chain operations from procurement and production to warehousing and last-mile delivery
• Optimize inventory planning, demand forecasting, and replenishment across D2C and marketplace channels (Amazon, Flipkart)
• Build robust systems for order accuracy, SLA adherence, and cost optimization
   

Warehousing & Logistics

• Own warehouse performance metrics, including inbound/outbound flow, inventory health, shrinkage, and dispatch timelines
• Identify, onboard, and manage 3PL partners and shipping providers
• Implement SOPs for storage, handling, and quality checks of high-value cookware products

Vendor and Manufacturing Ops

• Liaise closely with domestic and international manufacturing partners for on-time, high-quality production
• Manage inward quality checks, batch tracking, and defect handling in sync with QA/QC standards
• Work with product and sourcing teams to manage NPD timelines and scale procurement for new launches

Tech & Systems

• Implement scalable operational processes using tools like Unicommerce, Shopify, and inventory ERPs
• Monitor key KPIs: cost per shipment, OTIF%, order defect rate, inventory cover, etc.

You’re a Great Fit If You Have

 

• 7–10 years of operations experience in high-growth startups, preferably consumer brands or D2C
• Must have worked in early-stage setups and built operations from scratch (0–1 and 1–10 journey)
• Deep understanding of supply chain, warehousing, and B2C fulfillment
• Strong analytical skills and comfort with ops tech stacks (Unicommerce, WMS, ERP)
• Leadership experience in managing both internal and outsourced teams
• Highly detail-oriented, thrives in fast-paced environments, and loves solving complex problems
• Experience with cookware or consumer hardware brands is a plus

Perks & Benefits:

• High-impact role with direct access to founders and senior leadership
• Opportunity to work across strategy, product, growth, and operations
• Fast-growing, mission-driven consumer brand shaping a $5B+ industry

A collaborative team that values thoughtfulness, speed, and excellence