Technical Manager(Servicenow)

Company Overview

(Company information not specified.)

Job Summary

The Team Manager is responsible for overseeing a team of staff employees, ensuring their performance aligns with the department's strategic goals. This role requires a leader who can define a clear vision, set actionable objectives, and foster a team-oriented environment while navigating operational challenges.

Responsibilities

• Manage a team of staff employees, defining performance objectives and conducting performance reviews.
• Develop and implement a concrete action plan that aligns with departmental strategy and addresses operational challenges.
• Serve as a reference across multiple areas, proactively solving complex problems.
• Optimize team efficiency by applying knowledge of policies, procedures, and business plans.
• Define and communicate the technical/functional team roadmap and vision, aligning with company objectives.
• Report on team activities and be accountable for the performance and results of the unit.
• Develop plans and priorities to address resource and operational challenges.
• Suggest improvements and new techniques in processes, operational models, and plans.
• Ensure the timely investigation and resolution of production support issues and customer inquiries.
• Collaborate with software development, architecture, solutions, and Quality Assurance (QA) teams to ensure software systems are designed for testability, stability, scalability, and performance.
• Communicate effectively with team members regarding company and organizational information.

Qualifications

• Strong leadership skills with a focus on employee performance management.
• Proven ability to develop and execute strategic plans.
• Exceptional problem-solving abilities and a proactive approach to addressing challenges.
• Knowledge of software development processes and methodologies.
• Excellent communication skills to interact with diverse stakeholders.
• Familiarity with budget management and financial impact considerations.
• Bachelor's degree in a relevant field (e.g., Business Administration, Management, Engineering) preferred.

Preferred Skills

• Experience in a technical or functional leadership role within software development.
• Familiarity with agile methodologies and software testing practices.

Experience

• Minimum 5 years of experience in a management or leadership role, preferably in a software development or technical environment.

Environment

• Typical work setting is office-based; remote or hybrid options may be available but are not specified.

Salary

(Salary information not specified.)

Growth Opportunities

(Career advancement opportunities not specified.)

Benefits

(Benefits information not specified.)