Job Description
<p class="MsoTitle" style="margin-left:4px"><span style="font-size:18pt"><span style="font-family:"Trebuchet MS",sans-serif"><span style="font-weight:bold"><span lang="EN-US" style="letter-spacing:-.1pt">Senior Customer</span> <span lang="EN-US" style="letter-spacing:-.1pt">Success</span> <span lang="EN-US" style="letter-spacing:-.1pt">Specialist</span></span></span></span></p>
<p style="margin-top:4px; margin-left:4px"><span style="font-size:11pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="font-size:10.5pt"><span style="color:#5e6878">Silver CS </span></span></span></span><img height="4" src="https://talenthirecls13.ceipal.com/articles/Nzl6em50bXhIK2lFWU9GM2MvNVBjRnRJS1hIU1Z4Qk5sc2tKeHhaeG9yYTZ0aCs0QmEwZUxxYlcvNWtxZS9mYXo4c3p3MEEwVU1HNkxkNUs1UG0rcWM2YnlXUHE5S2RPaUswOCtUZDNCY1htZlVoUE9SR1JmSGxROE13UUJmaFhVQXNiYmtlSXNTRW91OGVjRWY3VzJJYWNwU1lpZjNmeUNzWm53QzZ3amNvPQ==" width="4" /><span style="font-size:11pt"><span style="font-family:"Trebuchet MS",sans-serif"> <span lang="EN-US" style="font-size:10.5pt"><span style="color:#5e6878">3 - 6 years </span></span></span></span><img height="4" src="https://talenthirecls13.ceipal.com/articles/Nzl6em50bXhIK2lFWU9GM2MvNVBjRnRJS1hIU1Z4Qk5sc2tKeHhaeG9yWnFyckNZUU1EZ2Y0S1pIYnBLajJWbEVQSVIzMzIvZzVyRnovNU5IQ0F2dHJvR3c2aFkxUXZCZjhkRENJQURzMWtadXNRdG1hM2xpZWpvL0E1TVBPbUVETCs2eTIxSzdLSzRuQXcxSWxjL016L3R5bEgyQ2NzNGJTTnFBRi9zdjZFPQ==" width="4" /><span style="font-size:11pt"><span style="font-family:"Trebuchet MS",sans-serif"> <span lang="EN-US" style="font-size:10.5pt"><span style="color:#5e6878">Full-time </span></span></span></span><img height="4" src="https://talenthirecls13.ceipal.com/articles/Nzl6em50bXhIK2lFWU9GM2MvNVBjRnRJS1hIU1Z4Qk5sc2tKeHhaeG9yWUs5dUdnTFN0SVA3a0JiNnJVTUJpWVNyWDlXZUVqdEhKQW5HVEJ0RlB6NHE1RWMzc0tHZzh6T2lCRVQwc0dQY3dZcnpVTEJaaFNrWEk4WUlNVkxvaXVsNEIzYUN3VkZhSjBPNEhFYkxORlNvUFpWU0tNWkRTOG9ETG5kb0EwMnpVPQ==" width="4" /><span style="font-size:11pt"><span style="font-family:"Trebuchet MS",sans-serif"> <span lang="EN-US" style="font-size:10.5pt"><span style="color:#5e6878">Chennai/<span style="letter-spacing:-.1pt">Mumbai</span></span></span></span></span></p>
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<h1 style="margin-left:4px"><span style="font-size:12pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="letter-spacing:-.2pt">Senior Customer</span> <span lang="EN-US" style="letter-spacing:-.2pt">Success</span> <span lang="EN-US" style="letter-spacing:-.2pt">Specialist</span> <span lang="EN-US" style="letter-spacing:-.2pt">at</span> <a href="https://www.linkedin.com/company/disprz/"><span style="color:blue"><span style="letter-spacing:-.2pt">Disprz</span></span></a></span></span></h1>
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<p class="MsoBodyText" style="margin-right:76px; margin-left:4px"><span style="font-size:12pt"><span style="line-height:215%"><span style="font-family:"Trebuchet MS",sans-serif">Are you passionate about ensuring customer satisfaction and driving success? Join our team at <a href="https://www.linkedin.com/company/disprz/"><span style="color:blue">Disprz</span></a>, a leader in enterprise learning and skilling !</span></span></span></p>
<p class="MsoBodyText" style="margin-right:226px; margin-left:4px"><span style="font-size:12pt"><span style="line-height:215%"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="letter-spacing:-.1pt">Role:</span><span lang="EN-US" style="letter-spacing:-.45pt"> Senior </span><span lang="EN-US" style="letter-spacing:-.1pt">Customer</span> <span lang="EN-US" style="letter-spacing:-.1pt">Success</span> <span lang="EN-US" style="letter-spacing:-.1pt">Specialist</span> </span></span></span></p>
<p class="MsoBodyText" style="margin-right:226px; margin-left:4px"><span style="font-size:12pt"><span style="line-height:215%"><span style="font-family:"Trebuchet MS",sans-serif">Role Type: IC (Individual Contributor)</span></span></span></p>
<p class="MsoBodyText" style="margin-right:425px; margin-left:4px"><span style="font-size:12pt"><span style="line-height:215%"><span style="font-family:"Trebuchet MS",sans-serif">Client Tail: India Region <span style="letter-spacing:-.2pt">Location:</span> <span style="letter-spacing:-.2pt">Mumbai/Chennai </span>Work Set Up: Hybrid <b><span style="letter-spacing:-.1pt">Responsibilities:</span></b></span></span></span></p>
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<li><span style="font-size:11pt"><span style="tab-stops:12.6pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">Build</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">and</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">maintain</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">strong</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">client</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">relationships.</span></span></span></span></span></li>
<li style="margin-top:5px"><span style="font-size:11pt"><span style="tab-stops:15.6pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.1pt">Guide</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.1pt">clients</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.1pt">through</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.1pt">onboarding</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.1pt">and</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.1pt">training.</span></span></span></span></span></li>
<li style="margin-top:5px"><span style="font-size:11pt"><span style="tab-stops:15.25pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">Monitor</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">and</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">improve</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">client</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">learning</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">performance.</span></span></span></span></span></li>
<li style="margin-top:5px"><span style="font-size:11pt"><span style="tab-stops:15.25pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="font-size:12.0pt">Address and resolve client <span style="letter-spacing:-.1pt">issues.</span></span></span></span></span></li>
<li style="margin-top:5px"><span style="font-size:11pt"><span style="tab-stops:15.65pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">Identify</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">upselling</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">and</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">renewal</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">opportunities.</span></span></span></span></span></li>
<li style="margin-top:5px"><span style="font-size:11pt"><span style="tab-stops:15.65pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="font-size:12.0pt">Provide feedback to enhance our <span style="letter-spacing:-.1pt">product.</span></span></span></span></span></li>
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<h1 style="margin-left:4px"><span style="font-size:12pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="letter-spacing:-.2pt">Why</span> <a href="https://www.linkedin.com/company/disprz/"><span style="color:blue"><span style="letter-spacing:-.2pt">Disprz</span></span></a> <span style="letter-spacing:-.5pt">?</span></span></span></h1>
<p class="MsoBodyText" style="margin-top:3px"> </p>
<p class="MsoBodyText" style="margin-left:4px"><span style="font-size:12pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="letter-spacing:-.2pt">-></span> <span lang="EN-US" style="letter-spacing:-.2pt">Innovative</span> <span lang="EN-US" style="letter-spacing:-.2pt">and</span> <span lang="EN-US" style="letter-spacing:-.2pt">collaborative</span> <span lang="EN-US" style="letter-spacing:-.2pt">environment.</span></span></span></p>
<p class="MsoBodyText" style="margin-left:4px; margin-top:5px"><span style="font-size:12pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="letter-spacing:-.2pt">-></span> <span lang="EN-US" style="letter-spacing:-.2pt">Opportunities</span> <span lang="EN-US" style="letter-spacing:-.2pt">for</span> <span lang="EN-US" style="letter-spacing:-.2pt">professional</span> <span lang="EN-US" style="letter-spacing:-.2pt">growth.</span></span></span></p>
<p class="MsoBodyText" style="margin-left:4px; margin-top:5px"><span style="font-size:12pt"><span style="font-family:"Trebuchet MS",sans-serif">-> Make a global <span style="letter-spacing:-.1pt">impact.</span></span></span></p>
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<h1 style="margin-left:4px"><span style="font-size:12pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="letter-spacing:-.1pt">Requirements:</span></span></span></h1>
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<li><span style="font-size:11pt"><span style="tab-stops:14.85pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="font-size:12.0pt">3- 6 years Experience in Customer facing <span style="letter-spacing:-.1pt">domain</span></span></span></span></span></li>
<li style="margin-top:5px"><span style="font-size:11pt"><span style="tab-stops:15.45pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.1pt">Strong</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.1pt">communication</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.1pt">and</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.1pt">problem-solving</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.1pt">skills.</span></span></span></span></span></li>
<li style="margin-top:5px"><span style="font-size:11pt"><span style="tab-stops:14.5pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">Ability</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">to</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">work</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">independently</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">and</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">in</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">a</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">global</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">team.</span></span></span></span></span></li>
<li style="margin-top:5px"><span style="font-size:11pt"><span style="tab-stops:15.45pt"><span style="font-family:"Trebuchet MS",sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">Experience</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">with</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">enterprise</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">client</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.2pt">management</span></span><span lang="EN-US" style="font-size:12.0pt"><span style="letter-spacing:-.6pt">.</span></span></span></span></span></li>
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