ServiceNow Developer – CSM & Integration Specialist

Job Summary

We are seeking an experienced ServiceNow Developer with over 5 years of hands-on experience, focusing on Customer Service Management (CSM), IT Service Management (ITSM), and integrations. The ideal candidate will be responsible for the end-to-end development, configuration, and integration of ServiceNow solutions, ensuring seamless delivery while mentoring junior team members.

Responsibilities

• Design, configure, and customize ServiceNow CSM and ITSM modules, including Incident, Change, Request, and Case Management in a domain-separated instance.
• Develop, maintain, and extend production, development, and testing middleware infrastructure.
• Create and manage REST API integrations and configure/manage MID Servers for integration activities.
• Build and automate Business Rules, Service Catalog items, workflows, and custom applications.
• Develop ServiceNow reports, dashboards, and homepages to provide actionable insights.
• Configure notifications, UI Pages, UI Macros, Formatters, and manage data security (ACLs, domain separation).
• Collaborate with multiple business stakeholders to gather requirements and deliver enhancements.
• Handle projects end-to-end, including design, development, testing, deployment, and documentation.
• Mentor and guide junior developers and configuration teams on best practices.

Qualifications

• 5+ years of experience as a ServiceNow Developer, with deep expertise in CSM and integrations.
• Strong experience with ITSM processes (Incident, Change, Request).
• Proven hands-on experience with REST API integrations, MID Server setup/management, and external system integrations.
• Proficiency in creating Business Rules, Service Catalog items, and workflow automation.
• Experience with data security setup using Access Control Lists (ACLs) and domain separation.
• Knowledge of UI customization, notifications, and dashboard creation.
• Ability to lead end-to-end development and integration projects independently.
• Excellent communication, analytical, and problem-solving skills.

Preferred Skills

• Experience working in Agile development environments.
• Familiarity with ServiceNow upgrades and patch management.

Experience

• A minimum of 5 years in a ServiceNow development role, demonstrating expertise in CSM and integrations.

Environment

• Remote work arrangement is available, specifically looking for candidates in Pune, Noida, Delhi, and Rajasthan.

Salary

Salary information has not been specified.

Growth Opportunities

Growth opportunities have not been specified.

Benefits

Benefits information has not been specified.