Customer & Market Quality Assistant / Manager Technical

Company Overview

LG Energy Solution Ltd. (LGES) is one of the largest battery manufacturing companies globally, headquartered in Seoul, South Korea. LGES leads the future eco-friendly energy industry by developing distinguished materials and next-generation batteries. As the only chemical-based battery company worldwide, LGES dominates the global lithium-ion battery market through advanced materials technology. The company is a global powerhouse in electric vehicle (EV) and energy storage system (ESS) battery sectors. LGES actively develops new products and expands global battery production capacities to strengthen its position in the next-generation energy market. LG Chem's battery business became a separate entity named LG Energy Solution Ltd. in December 2020. LG Energy Solution India Private Limited, a 100% subsidiary, was incorporated on 9th February 2023, with the current position based at LGES India Private Limited (LGESIL).

Job Summary

The Customer & Market Quality Assistant / Manager Technical role is responsible for monitoring and managing quality issues related to lithium-ion battery cells and packs, addressing customer technical queries, and ensuring customer satisfaction through quality assurance and problem resolution. This role supports LGES’s commitment to delivering zero-defect products and maintaining strong customer trust by collaborating closely with original equipment manufacturers (OEMs) and coordinating with LGES headquarters.

Responsibilities

• Monitor and address quality issues including customer line and field concerns.
• Understand lithium-ion battery cells and battery pack technologies.
• Handle warranty and technical queries from customers, coordinating with LGES headquarters.
• Possess basic understanding of Battery Management Systems (BMS) parameters such as current (I), voltage (V), temperature (T), State of Charge (SOC), and State of Health (SOH).
• Identify potential factors leading to quality issues and implement measures to prevent recurrence.
• Discover customer pain points and propose solutions to enhance customer satisfaction.
• Ensure overall customer trust in product quality and strive to achieve zero defect leakage.
• Collaborate closely with OEMs on technical discussions and requirements.

Qualifications

• Bachelor’s degree in Mechanical, Chemical, Material, Industrial, Electrical, or Electronic Engineering or equivalent experience.
• Experience in customer-facing roles, project engineering, or program management within a highly automated production environment.
• Excellent organizational and multitasking abilities.
• Strong team player with leadership skills.
• Proficient verbal and written communication skills in English and Hindi.
• Experience with Product Failure Mode Analysis and Root Cause Analysis.
• Knowledge of battery systems or related processes is a strong plus.

Experience

• Relevant experience in customer-facing, project engineering, or program management roles in automated production environments.

Environment

• Position based in Bangalore, India.
• Frequent travel required.
• Work setting involves coordination with global teams and OEMs, likely in an office and field environment.

Salary

• Competitive salary and perks offered.

Benefits

• LG Energy Solution is committed to diversity and inclusion, providing an equitable work environment that values respect, integrity, customer focus, and innovation.

Additional Information

LG Energy Solution is an Equal Opportunity Employer and considers applicants without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

For more information, visit LG Energy Solution.