Zonal Collection Manager | Scrabble & Jigsaw
Posted on September 15, 2023
Job Description
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">We are looking for an experienced Zonal Collection Manager to lead and oversee our collection operations in the North/South region. The successful candidate will be responsible for managing a team of collection executives, strategizing and implementing collection strategies, and ensuring timely recovery of overdue loan payments. The Zonal Collection Manager will play a crucial role in minimizing non-performing assets (NPAs) and ensuring the financial health of the company.</span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Key Responsibilities:</span></span></span></p>
<ul>
<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Develop and implement effective collection strategies to maximize loan recovery while maintaining customer relationships.</span></span></span></li>
<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Lead, mentor, and manage a team of collection executives, providing guidance, training, and performance feedback.</span></span></span></li>
<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Monitor and analyze collection data to identify trends, issues, and areas for improvement.</span></span></span></li>
<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Establish and maintain relationships with external agencies and vendors for legal and recovery services.</span></span></span></li>
<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Review and approve settlement offers and negotiate payment arrangements with delinquent customers.</span></span></span></li>
<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Ensure compliance with all regulatory and legal requirements related to loan collections.</span></span></span></li>
<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Prepare and present regular reports on collection performance and key metrics to senior management.</span></span></span></li>
<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Collaborate with other departments, such as credit, risk management, and customer service, to develop strategies that reduce delinquency rates.</span></span></span></li>
<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Manage and allocate collection resources efficiently to achieve targets and meet company objectives.</span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Develop and implement training programs to enhance the skills and knowledge of the collection team.</span></span></span></li>
</ul>