Field Operations Executive

About the Startup
 

Snabbit is India’s first Quick-Service App that provides home services within 15 minutes. Crafted to serve dense hyperlocal clusters, Snabbit addresses the challenge of accessing quality professionals for daily services, thereby revolutionizing how households function. Founded by Aayush Agarwal who previously spent 2 years building out Zepto, Snabbit has commenced operations in a few clusters in Mumbai and is expanding rapidly. Are you ready to lead and redefine the services game in one of Mumbai's most vibrant clusters?

       Your Impactful Role

• Coordination with Home Help Experts: Act as the primary point of contact for our Home Help Experts, assisting them with app issues, location-related challenges, and on-ground operational concerns.
• Location Support: Help Home Help Experts reach their destinations quickly by providing guidance on route optimization and addressing any location-based issues.
• On-Ground Problem Solving: Provide real-time support to Home Help Experts for any immediate challenges encountered during service delivery.
• Operational Improvements: Work closely with Home Help Experts to identify recurring issues and develop solutions to streamline their work processes.
• Training and Guidance: Assist Home Help Experts in understanding operational protocols and effectively managing on-ground situations.

What We’re Looking for

• Outgoing and Problem-Solving Mindset: Friendly, proactive, and able to quickly understand and resolve issues.
• Strong Communication Skills: Skilled at clear and supportive communication with Home Help Experts and internal teams.
• Tech-Savvy: Familiar with mobile apps and location-tracking tools to assist in troubleshooting.
• Adaptable and Quick Learner: Able to thrive in a dynamic environment and quickly adapt to new tools or processes.
• Service-Oriented: Committed to enhancing the efficiency and reliability of Snabbit's Home Help Experts.