ITSM+CMDB Consultant

Company Overview

Information about the company, its industry, and culture is currently not provided.

Job Summary

The ITSM+CMDB Consultant will play a crucial role in enhancing the organization's IT service management and configuration management database practices. The position aims to streamline operations, improve service delivery, and ensure effective asset management, contributing to the overall efficiency and productivity of the organization.

Responsibilities

• Implement and configure ITSM solutions, focusing on best practices and industry standards.
• Develop and maintain the Configuration Management Database (CMDB) to ensure data accuracy and integrity.
• Collaborate with cross-functional teams to integrate ITSM processes with other IT management functions.
• Conduct regular audits and reviews of the CMDB ensuring compliance with IT policies.
• Provide training and support for end users on ITSM and CMDB tools and processes.

Qualifications

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: 4-6 years of experience in IT service management and CMDB.
• Technical Skills:
  • Proficient in ITSM toolsets (e.g., ServiceNow, BMC Remedy).
  • Knowledge of CMDB strategies and best practices.
  • Experience with database management and integration techniques.
• Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively in a team-oriented environment.

Preferred Skills

• ITIL (Information Technology Infrastructure Library) certification.
• Familiarity with project management methodologies.
• Knowledge of IT asset management.

Experience

4-6 years of relevant experience in ITSM and configuration management, with a demonstrated record of successful project implementations.

Environment

Information regarding the typical work setting or location is currently not specified.

Salary

Salary information is not provided.

Growth Opportunities

Details on potential career advancement opportunities within the company are not specified.

Benefits

Information regarding offered benefits, such as insurance or paid leave, is currently not provided.