Regional Sales Manager | Scrabble
Posted on July 25, 2025
Job Description
- Account Management: Own and manage relationships with key clients in the city, ensuring consistent service delivery and account growth.
- Customer Handling: Act as the single point of contact for high-value clients, resolving issues proactively and ensuring satisfaction.
- Team Leadership: Lead a city-level customer service and operations support team to deliver on SLAs and KPIs.
- Operational Coordination: Collaborate with internal logistics and operations teams to ensure timely pickups, deliveries, and escalations.
- City-Wide Oversight: Take complete ownership of account-related activities across the city including billing, documentation, and reporting.
- Client Retention & Growth: Identify up sell opportunities, gather feedback, and maintain long-term business relationships.
- Reporting: Directly report to the Head Office with regular updates on account status, escalations, and business performance.