Regional Sales Manager | Scrabble
Posted on July 25, 2025
Job Description
<ul>
<li style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Account Management:</span></span></b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif""> Own and manage relationships with key clients in the city, ensuring consistent service delivery and account growth.</span></span></span></span></span></span></li>
<li style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Customer Handling:</span></span></b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif""> Act as the single point of contact for high-value clients, resolving issues proactively and ensuring satisfaction.</span></span></span></span></span></span></li>
<li style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Team Leadership:</span></span></b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif""> Lead a city-level customer service and operations support team to deliver on SLAs and KPIs.</span></span></span></span></span></span></li>
<li style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Operational Coordination:</span></span></b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif""> Collaborate with internal logistics and operations teams to ensure timely pickups, deliveries, and escalations.</span></span></span></span></span></span></li>
<li style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">City-Wide Oversight:</span></span></b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif""> Take complete ownership of account-related activities across the city including billing, documentation, and reporting.</span></span></span></span></span></span></li>
<li style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Client Retention & Growth:</span></span></b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif""> Identify up sell opportunities, gather feedback, and maintain long-term business relationships.</span></span></span></span></span></span></li>
<li style="margin-bottom:13px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Calibri,"sans-serif""><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif"">Reporting:</span></span></b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman","serif""> Directly report to the Head Office with regular updates on account status, escalations, and business performance.</span></span></span></span></span></span></li>
</ul>
<b><span style="font-size:12.0pt"><span style="line-height:115%"><span style="font-family:"Times New Roman","serif"">Travel:</span></span></span></b><span style="font-size:12.0pt"><span style="line-height:115%"><span style="font-family:"Times New Roman","serif""> Local travel within the city for client meetings, on-ground issue resolution, and site visits.</span></span></span>