Freight Manager | Scrabble & Jigsaw

Posted on June 18, 2025

Job Description

We are seeking a result-oriented and dynamic Freight Operations Manager to lead and manage 3W EV-based freight operations in Gurgaon. The ideal candidate will be responsible for day-to-day delivery execution, driver performance, vehicle utilization, and client SLAs. This role is pivotal in driving operational excellence, sustainability, and cost efficiency in EV-based last-mile logistics.   Key Responsibilities   <ul> <li class="MsoBodyText">Lead daily freight operations involving a fleet of 3-wheeler electric vehicles in the Gurgaon region.</li> <li class="MsoBodyText">Ensure on-time delivery and pickup performance as per client SLAs and schedules.</li> <li class="MsoBodyText">Oversee driver scheduling, attendance, and route planning to ensure maximum efficiency.</li> <li class="MsoBodyText">Monitor and optimize vehicle utilization, battery charging cycles, and turnaround time.</li> <li class="MsoBodyText">Manage fleet health, preventive maintenance, and coordinate with service teams for breakdowns or issues.</li> <li class="MsoBodyText">Act as the primary point of contact for client coordination and issue resolution.</li> <li class="MsoBodyText">Track and improve operational KPIs – delivery timelines, trip adherence, cost per km, and driver productivity.</li> <li class="MsoBodyText">Ensure accurate data capture and timely submission of daily/weekly MIS and delivery reports.</li> <li class="MsoBodyText">Collaborate with the central planning and tech teams for route optimization and real-time tracking.</li> <li class="MsoBodyText">Drive a safety-first and process-driven culture among the drivers and ground staff.</li> <li class="MsoBodyText">Ensure adherence to regulatory and environmental norms relevant to EV freight operations.</li> <li class="MsoBodyText">Identify and implement cost control measures across operations and maintenance.</li> <li class="MsoBodyText">Support in driver hiring, training, and onboarding along with HR and engagement teams.</li> </ul>   <ul> <li class="MsoBodyText">Work with charging infrastructure providers or internal teams to manage energy supply and charging logistics.</li> </ul>   Skills & Qualifications: <ul> <li class="MsoBodyText">Graduate in Logistics/Supply Chain/Operations Management or related field.</li> <li class="MsoBodyText">8+ years of experience in logistics/fleet operations (EV operations is a strong plus).</li> <li class="MsoBodyText">Strong understanding of freight delivery operations, especially last-mile logistics.</li> <li class="MsoBodyText">Proven team management and vendor coordination skills.</li> <li class="MsoBodyText">Tech-savvy with knowledge of transport management systems (TMS) and fleet monitoring tools.</li> <li class="MsoBodyText">Analytical thinker with problem-solving attitude.</li> <li class="MsoBodyText">Flexible to work in a dynamic, high-growth environment.</li> <li class="MsoBodyText">Familiarity with Gurgaon/NCR geography and local transportation ecosystem.</li> </ul> We are seeking a result-oriented and dynamic Freight Operations Manager to lead and manage 3W EV-based freight operations in Gurgaon. The ideal candidate will be responsible for day-to-day delivery execution, driver performance, vehicle utilization, and client SLAs. This role is pivotal in driving operational excellence, sustainability, and cost efficiency in EV-based last-mile logistics.   Key Responsibilities   <ul> <li class="MsoBodyText">Lead daily freight operations involving a fleet of 3-wheeler electric vehicles in the Gurgaon region.</li> <li class="MsoBodyText">Ensure on-time delivery and pickup performance as per client SLAs and schedules.</li> <li class="MsoBodyText">Oversee driver scheduling, attendance, and route planning to ensure maximum efficiency.</li> <li class="MsoBodyText">Monitor and optimize vehicle utilization, battery charging cycles, and turnaround time.</li> <li class="MsoBodyText">Manage fleet health, preventive maintenance, and coordinate with service teams for breakdowns or issues.</li> <li class="MsoBodyText">Act as the primary point of contact for client coordination and issue resolution.</li> <li class="MsoBodyText">Track and improve operational KPIs – delivery timelines, trip adherence, cost per km, and driver productivity.</li> <li class="MsoBodyText">Ensure accurate data capture and timely submission of daily/weekly MIS and delivery reports.</li> <li class="MsoBodyText">Collaborate with the central planning and tech teams for route optimization and real-time tracking.</li> <li class="MsoBodyText">Drive a safety-first and process-driven culture among the drivers and ground staff.</li> <li class="MsoBodyText">Ensure adherence to regulatory and environmental norms relevant to EV freight operations.</li> <li class="MsoBodyText">Identify and implement cost control measures across operations and maintenance.</li> <li class="MsoBodyText">Support in driver hiring, training, and onboarding along with HR and engagement teams.</li> </ul>   <ul> <li class="MsoBodyText">Work with charging infrastructure providers or internal teams to manage energy supply and charging logistics.</li> </ul>   Skills & Qualifications: <ul> <li class="MsoBodyText">Graduate in Logistics/Supply Chain/Operations Management or related field.</li> <li class="MsoBodyText">8+ years of experience in logistics/fleet operations (EV operations is a strong plus).</li> <li class="MsoBodyText">Strong understanding of freight delivery operations, especially last-mile logistics.</li> <li class="MsoBodyText">Proven team management and vendor coordination skills.</li> <li class="MsoBodyText">Tech-savvy with knowledge of transport management systems (TMS) and fleet monitoring tools.</li> <li class="MsoBodyText">Analytical thinker with problem-solving attitude.</li> <li class="MsoBodyText">Flexible to work in a dynamic, high-growth environment.</li> <li class="MsoBodyText">Familiarity with Gurgaon/NCR geography and local transportation ecosystem.</li> </ul>

Job Description