Strategic Leadership:

• Implement the company's vision, mission, and long-term strategy
• Lead the expansion of the photography business across markets and services
• Identify and evaluate growth opportunities, including new markets, services, and potential acquisitions
• Develop and manage strategic partnerships, particularly with hospitals and family-oriented businesses

Business Growth & Financial Management:

• Complete ownership of P&L for the business.
• Drive sustainable revenue growth across all studio locations
• Oversee financial performance, budgeting, and resource allocation
• Ensure the company maintains healthy profit margins while delivering premium experiences

Brand & Customer Experience:

• Serve as the brand ambassador, embodying our values of emotional connection and creative excellence
• Ensure consistent delivery of our "Milestone Journey Approach" across all locations
• Maintain the delicate balance of premium quality with accessibility
• Foster a customer-centric culture throughout the organization

Team Leadership:

• Build, develop, and retain a high-performing executive team
• Nurture a company culture aligned with our internal values: excellence, empathy, creativity, reliability, and joy
• Inspire and motivate team members by reinforcing the purpose-driven nature of our work
• Establish clear goals, responsibilities, and accountability measures

Operational Excellence:

• Ensure efficient operations across all studio locations
• Standardize processes while allowing for creative flexibility
• Oversee the implementation of technologies to enhance customer experience and operational efficiency
• Balance creative excellence with business pragmatism

Qualifications

Experience:

• 10+ years of leadership experience, with at least 5 years in a senior executive role (C-suite preferred)
• Experience in the photography, family services, or premium consumer brand sectors
• Track record of successfully scaling businesses and managing multiple locations
• Experience transitioning companies from service-focused to lifestyle-focused offerings
• Background in building emotionally resonant consumer brands