Service Now Developer with ITOM and CMDB Experience with CAD/CIS Certification Mandatory

Job Summary

We are seeking a skilled and highly motivated Service Now Developer to join our team at an AI-based multinational company. The ideal candidate will develop, customize, and maintain the ServiceNow platform with a specific focus on ITOM and CMDB modules. This role is crucial in supporting our innovative projects and ensuring seamless integration, efficient operations, and robust configuration management. The candidate must hold a mandatory CAD/CIS certification to be considered for this Full-Time Employment position.

Responsibilities

• Develop and Maintain: Design, develop, and customize ServiceNow modules with a focus on ITOM and CMDB functionalities.
• System Integration: Implement custom workflows and integrations to enhance ServiceNow capabilities and automate processes.
• Process Optimization: Collaborate with stakeholders to streamline business processes, troubleshoot issues, and enhance overall system performance.
• Compliance & Upgrades: Ensure that the ServiceNow environment complies with industry best practices and standards, while participating in system upgrades and maintenance activities.
• Documentation & Training: Produce detailed documentation and provide end-user training to support knowledge transfer and system adoption.

Qualifications

• ServiceNow Development: Proven expertise in developing and customizing ServiceNow applications.
• ITOM & CMDB: Strong understanding of IT operations management (ITOM) and configuration management database (CMDB) best practices.
• Mandatory Certification: Must possess a current CAD/CIS certification.
• Technical Acumen: Proficiency in scripting, integrations, and custom workflow creation within the ServiceNow platform.
• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Problem Solving: Excellent analytical, troubleshooting, and problem-solving skills.
• Communication: Strong interpersonal and communication skills, with the ability to work collaboratively in a team environment.

Preferred Skills

• Experience with AI technologies and their applications in IT operations.
• Familiarity with cloud technologies and agile development methodologies.
• Advanced certifications or additional credentials in ServiceNow or ITOM-related areas.
• Previous exposure to ITSM modules and enterprise-level IT environments.

Experience

• Relevant experience in ServiceNow development, preferably with 2-3+ years of hands-on experience in ITOM and CMDB management.
• A background in working on complex, enterprise-level ServiceNow implementations is highly desirable.

Environment

• Position Type: Full-Time Employment (FTE)
• Work Setting: Dynamic and innovative work environment at an AI-based multinational company. Specific location details are not provided and may vary based on organizational requirements.