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Business Head - Operations | Scrabble & Jigsaw

full-time
Posted on 14-10-2026

Job Description

Business Head

Company Overview

Not specified.

Job Summary

The Business Head will be responsible for building and scaling a new business segment focused on robotics and agentic AI models. This role involves taking full ownership of the business, including P&L management, client engagement, operations, and team leadership. The ideal candidate will have a proven track record of scaling operations-heavy businesses, managing large P&L accounts, and building new functions from scratch, contributing significantly to the company's growth in international markets.

Responsibilities

  • Handle the overall P&L and take full ownership of the new business segment.
  • Manage client relationships, understand their requirements, and ensure timely fulfillment.
  • Oversee end-to-end operations and execution, deploying the right resources based on client needs.
  • Manage vendors and internal teams to ensure smooth operations.
  • Build and grow the business function from scratch (0–1 experience), establishing processes and scaling operations.
  • Lead and manage a team of around 10–15 people within a larger team of approximately 100 employees.
  • Drive business growth and scaling, aiming to expand revenue from ₹50 crore to ₹100 crore or more.
  • Ensure client satisfaction through effective management and execution.
  • Work in a fast-paced environment, demonstrating flexibility with working hours, especially to accommodate US-based clients.
  • Coordinate around 5% travel within India; no regular international travel expected.

Qualifications

  • Proven experience managing a P&L of ₹100 crore or more.
  • Extensive experience in operations-heavy companies, particularly in e-commerce, logistics, or similar sectors.
  • Demonstrated success in building new business functions or startups from scratch.
  • Track record of business growth and scaling, ideally from ₹50 crore to ₹100 crore+.
  • Strong client management and execution skills.
  • Experience managing teams of 10–15 people.
  • Educational background in business, management, or related fields (BTech, BSc, MBA preferred).
  • Excellent leadership, strategic thinking, and problem-solving skills.
  • Ability to work under pressure and adapt to a fast-paced environment.

Preferred Skills

  • Experience working with international clients, especially in the US.
  • Familiarity with robotics and agentic AI models.
  • Ability to manage cross-cultural teams across India, Latin America, Japan, and potentially Europe.
  • Strong communication and negotiation skills.
  • Flexibility to work six days a week and adapt to variable working hours.

Experience

  • Minimum of 10+ years in operations-heavy roles.
  • Proven experience in scaling businesses from ₹50 crore to ₹100 crore or more.
  • Prior experience managing large P&L accounts and building new business functions.

Environment

  • The role involves working in a dynamic, fast-paced environment.
  • Location details are not specified, but flexibility for remote work or hybrid setup is implied.
  • The role may require local travel within India and occasional international coordination, primarily with US clients.

Salary

Not specified.

GrowthOpportunities

Not specified.

Benefits

Not specified.

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