CDO | Scrabble
Posted on August 10, 2023
Job Description
Broad Responsibilities:
- The role will require marrying - product innovation, customer experience, channel strategy and P&L management for Torus Digital
- Leverage partners to sell to the right customers, leading sales and client relationship management and tracking new markets and emerging trends
- Responsible for business development by developing strategies and plans across all businesses/ product offerings
- Develop and drive strong relationships with relevant clients, customers, vendors, etc across all businesses/ product offerings
- Drive revenue growth while ensuring we become the fastest growing and scalable platform
- Own the business and financial metrics and derive actionable insights across teams to drive growth and profitability
- Drive business expansion and new onboarding activities in line with overall business and product strategy
- Innovate on new business/ product offerings to solve customer problems and create value
- Ensure ongoing monitoring of customer satisfaction/ NPS and deliver on improvement areas
Skills & Experience:
- 12-18 years of relevant experience monitoring and directing sales, marketing, account management and expansion
- Should have had P&L ownership in a fintech company
- Mix of strategic and executional exposure to onboarding clients, BD, selling, cross-selling
- Excellent industry knowledge and understanding of key drivers/ trends
- Strong stakeholder management skills and ability to work well cross functionally
- Strong communication and negotiation skills
