Manager - L&D

Company Overview

Not specified.

Job Summary

The Manager - Learning & Development (L&D) is responsible for designing, implementing, and continuously improving the learning ecosystem within the organization. This role involves managing training programs, overseeing the Learning Management System (LMS), and developing interactive content to ensure that employees are equipped with the necessary skills to meet business goals. The Manager will collaborate with various departments to conduct training needs analysis and track learning metrics, contributing to the overall development and effectiveness of the workforce.

Responsibilities

• Develop and manage training programs, including the preparation and curation of Standard Operating Procedures (SOPs) for each department.
• Manage and update the training content repository and coordinate content creation of e-learning modules through external vendors.
• Create byte-sized, preferably video-based, learning modules for new topics relevant to trainers and outlet teams.
• Develop, maintain, and publish weekly, monthly, and quarterly learning dashboards for business leaders, tracking key learning metrics such as training completion rates and compliance training.
• Own the end-to-end administration and governance of the organization's LMS, ensuring proper configuration and maintenance.
• Monitor learner progress, course completion, and certification renewals, generating automated reports to support business reviews and compliance audits.

Qualifications

• Education: MBA in Human Resources or Master’s in Business Psychology.
• Experience: Experience in the hospitality sector is preferred.
• Skills:
  • Proficiency in Microsoft PowerPoint, Word, and Excel.
  • Experience using content creation tools such as Canva, VYOND, and Articulate.
  • Strong content writing and development abilities.
  • Excellent written and verbal communication skills in English.
  • Vendor management and interpersonal skills.
  • Strong presentation skills.
  • Analytical and logical problem-solving skills.

Preferred Skills

• Experience in managing training content specifically for the hospitality industry.
• Familiarity with tracking and analyzing learning effectiveness and operational KPIs.

Experience

• Minimum experience not specified. Relevant experience in L&D within the hospitality industry is advantageous.

Environment

• Not specified. Typically, this role may involve a combination of remote and in-office responsibilities, depending on the organization’s setup.

Salary

Not specified.

Growth Opportunities

Not specified.

Benefits

Not specified.