Job Description
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt"><span style="line-height:115%">Job Description: Head – Digital Technology (Mutual Fund)</span></span></b></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt"><span style="line-height:115%">Position Overview</span></span></b></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span style="line-height:115%">We are seeking a visionary and execution-focused Head – Digital Technology, reporting to the Chief Technology Officer, to lead the digital transformation of our mutual fund business. This individual will be responsible for formulating and implementing the digital strategy to drive growth, engagement, and customer satisfaction across digital touchpoints. The ideal candidate brings deep expertise in digital innovation, customer acquisition, platform enhancement, and data-driven decision-making, ideally within the financial services sector.</span></span></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt"><span style="line-height:115%">Key Responsibilities</span></span></b></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt">1. Digital Strategy & Transformation</span></b></span></span></span></p>
<ul>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Design and execute a comprehensive digital transformation roadmap aligned with the business strategy.</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Oversee the digital ecosystem covering websites, mobile applications, partner portals, and emerging digital platforms (e.g., conversational AI,).</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Drive omnichannel integration to ensure consistent and seamless investor experiences.</span></span></span></span></span></li>
</ul>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt">2. Customer Acquisition, Retention & Engagement</span></b></span></span></span></p>
<ul>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Lead data-driven campaigns to onboard new investors, enhance wallet share, and reduce churn.</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Design personalized digital journeys and behavioural nudges to increase engagement and lifetime value.</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Collaborate with Marketing and Product teams to deliver targeted, measurable digital marketing initiatives.</span></span></span></span></span></li>
</ul>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt">3. Product & Platform Innovation</span></b></span></span></span></p>
<ul>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Own the product roadmap for digital platforms, ensuring best-in-class UI/UX, high availability, and scalability.</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Continuously improve platforms to support end-to-end transactions (financial & non-financial), regulatory compliance, and service capabilities.</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Drive innovation in customer interaction models and digital servicing capabilities.</span></span></span></span></span></li>
</ul>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt">4. Analytics, Insights & Automation</span></b></span></span></span></p>
<ul>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Establish robust data analytics and performance measurement frameworks across digital platforms.</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Leverage AI/ML to enhance personalization, automate processes, and drive efficiency.</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Generate actionable insights to inform business decisions and strategic investments.</span></span></span></span></span></li>
</ul>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt">5. Compliance, Governance & Risk</span></b></span></span></span></p>
<ul>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Ensure all digital initiatives comply with SEBI, AMFI, and data privacy norms (e.g., PDP Bill).</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Integrate security-by-design and privacy-by-design principles in platform development.</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Proactively identify and mitigate risks associated with digital operations.</span></span></span></span></span></li>
</ul>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt">6. Leadership & Team Development</span></b></span></span></span></p>
<ul>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Build and mentor a high-performance digital team across product management, UX, marketing, and analytics.</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Foster a culture of innovation, agility, and accountability.</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt">Act as a change agent and evangelist for digital-first thinking across the organization.</span></span></span></span></span></li>
</ul>
<p style="margin-bottom:11px; margin-left:48px"> </p>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt"><span style="line-height:115%">Qualifications and Skills</span></span></b></span></span></span></p>
<ul>
<li style="list-style-type:none">
<ol>
<li><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span style="line-height:115%">12–15 years of progressive experience in digital leadership roles within mutual funds, asset management, banking, or fintech.</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span style="line-height:115%">Proven track record in:</span></span></span></span></span></li>
</ol>
</li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list -18.0pt 90.0pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span style="line-height:115%">Driving digital transformation at scale.</span></span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list -18.0pt 90.0pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span style="line-height:115%">Building and enhancing digital platforms (web, mobile, APIs).</span></span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list -18.0pt 90.0pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span style="line-height:115%">Customer acquisition through digital channels.</span></span></span></span></span></span>
<ol start="3">
<li><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span style="line-height:115%">Deep understanding of financial products, investor journeys, and regulatory environment (SEBI, AMFI, data privacy).</span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span style="line-height:115%">Proficiency in:</span></span></span></span></span></li>
</ol>
</li>
</ul>
<ul>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span style="line-height:115%">Digital marketing tools (MarTech, CRM, automation platforms).</span></span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span style="line-height:115%">UI/UX principles and design thinking.</span></span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span style="line-height:115%">Analytics platforms and data visualization tools.</span></span></span></span></span></span></li>
</ul>
<p style="margin-bottom:11px"> </p>
