Key Account Manager | Scrabble & Jigsaw
Posted on January 6, 2026
Job Description
<div>Department: Ecommerce<br />
Experience: 3–5 years in eCommerce, preferably within Beauty/Personal Care (BPC) or FMCG.<br />
Location: Ahmedabad</div>
<div>Key Responsibilities<br />
AOP Excellence: Own and deliver the Annual Operating Plan (AOP) with full accountability<br />
for Top-line (Revenue) and Bottom-line (EBITDA/Contribution Margin).<br />
Budgetary Control: Manage multi-crore monthly budgets across performance marketing,<br />
and platform promotions<br />
Portfolio Strategy: Define the channel-specific product mix. Decide which &quot;hero&quot; products<br />
(e.g., Whisky Smoke, Beard Oils) lead on marketplaces<br />
Performance Marketing Strategy: Oversee the PPC/AMS strategy. Move beyond execution<br />
to &quot;Portfolio ROAS&quot; management, balancing brand-building spends with high-intent<br />
conversion ads.<br />
Product Innovation: Identify &quot;White Spaces&quot; by analyzing search trends and competitor<br />
gaps. Provide data-backed inputs to the R&amp;D/NPD teams for new launches (e.g., trimmers,<br />
premium fragrances).<br />
Inventory Governance: Work with the Supply Chain and Demand Planning teams to ensure<br />
98%+ fill rates. Prevent OOS (Out of Stock)<br />
Regional Disposition: Lead the strategy for Pan-India inventory placement<br />
(FBA/FBF/Regional Centers) to ensure &quot;Next Day Delivery&quot; for the urban Beardo consumer.<br />
Account management: Liaising with marketplace managers of Amazon, Flipkart for solving<br />
account issues, building relationships, aligning internal teams for success<br />
Operations and channel hygiene: Manage and oversee day-to-day operations of the E-<br />
commerce platform (viz. Amazon, Flipkart, Myntra, Ajio, etc.) Cover all activities including<br />
listing, forecasting, marketing, supply chain, payments reconciliation<br />
Listing Hygiene: Audits on listing - competition, own products, keywords, providing deep<br />
insights and inputs on observations, driving interventions to completion to achieve goal<br />
Dashboarding: Shift from manual reporting to automated, real-time BI. Monitor health<br />
metrics: CAC, LTV, Retention Rate, AOV, and Contribution Margin 1 &amp; 2.<br />
Competitor Intelligence: Proactively track competitor pricing and share-of-voice (SOV) to<br />
drive tactical interventions.</div>
<div>Ideal Candidate Profile<br />
Experience: 3–5 years in eCommerce, preferably within Beauty/Personal Care (BPC) or<br />
FMCG.<br />
Platform Expertise: Deep knowledge of the Amazon/Flipkart<br />
Financial Acumen: Must understand the &quot;Unit Economics&quot; of eCommerce—shipping costs,<br />
payment gateway fees, marketplace commissions, and return rates (RTO).</div>