Operations Head

Position Overview

We are seeking an experienced Operations Head to oversee and optimise operations across our 14-branch network. This strategic leadership role requires managing multi-location healthcare operations, ensuring clinical excellence, implementing operational efficiencies, and maintaining our commitment to affordable, high-quality eye care services.

Key Responsibilities

Strategic Operations Management

• Develop and implement operational strategies aligned with our vision of making quality eye care accessible and affordable across all 14 locations.
• Oversee daily operations of the multi-location eye hospital network, ensuring consistent service quality and operational efficiency.
• Drive operational excellence while maintaining cost-effectiveness without compromising technology or patient care standards.
• Formulate and execute expansion strategies for new branch openings and service line additions.

Healthcare Operations & Clinical Coordination

• Ensure seamless coordination between clinical teams, support staff, and administrative departments across all branches.
• Manage integration and optimisation of advanced medical technologies, including robotic cataract surgery systems and AI-guided diagnostic equipment.
• Implement standardised clinical protocols and best practices across all locations while maintaining the highest patient safety standards.
• Oversee patient flow management, appointment scheduling systems, and day surgery operations.

 Team Leadership & Workforce Management

• Lead and manage teams across 14 locations comprising 51–200 employees, including paramedical staff, administrative personnel, and support teams.
• Develop and implement training programs for staff to ensure service excellence and patient-centred care. 
• Foster a culture of compassion, professionalism, and continuous improvement across all locations.
• Collaborate with medical directors and senior surgeons to ensure operational support for clinical excellence.

 Multi-Location Coordination

• Standardise operational processes, policies, and procedures across all 14 branches in different cities.
• Ensure effective communication and coordination between branches for resource sharing and best practice implementation. 
• Monitor performance metrics for each location and implement corrective actions where needed.
• Manage logistics for inter-branch coordination, including staff mobility and equipment deployment.

Required Qualifications

Education