Job Description
<p align="center" style="margin-top:16px; margin-bottom:16px; text-align:center"><span style="font-size:12pt"><span style="font-family:"Times New Roman",serif"><b><span style="font-size:14.0pt"><span style="color:black">Operations Head</span></span></b></span></span></p>
<p style="margin-top:12px"><span style="font-size:12pt"><span style="font-family:"Times New Roman",serif"><b><span style="color:black">Position Overview</span></b></span></span></p>
<p style="margin-top:16px; margin-bottom:16px; margin-left:20px"><span style="font-size:12pt"><span style="font-family:"Times New Roman",serif"><span style="color:black">We are seeking an experienced Operations Head to oversee and optimise operations across our 14-branch network. This strategic leadership role requires managing multi-location healthcare operations, ensuring clinical excellence, implementing operational efficiencies, and maintaining our commitment to affordable, high-quality eye care services.</span></span></span></p>
<p style="margin-top:3px"><span style="font-size:12pt"><span style="font-family:"Times New Roman",serif"><b><span style="color:black">Key Responsibilities</span></b></span></span></p>
<p style="margin-top:12px"><span style="font-size:12pt"><span style="font-family:"Times New Roman",serif"><b><span style="color:black">Strategic Operations Management</span></b></span></span></p>
<ul>
<li style="margin-top:16px"><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Develop and implement operational strategies aligned with our vision of making quality eye care accessible and affordable across all 14 locations.</span></span></span></span></span></li>
<li><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Oversee daily operations of the multi-location eye hospital network, ensuring consistent service quality and operational efficiency.</span></span></span></span></span></li>
<li><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Drive operational excellence while maintaining cost-effectiveness without compromising technology or patient care standards.</span></span></span></span></span></li>
<li style="margin-bottom:16px"><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Formulate and execute expansion strategies for new branch openings and service line additions.</span></span></span></span></span></li>
</ul>
<p style="margin-top:16px; margin-bottom:16px"><span style="font-size:12pt"><span style="font-family:"Times New Roman",serif"><b><span style="color:black">Healthcare Operations & Clinical Coordination</span></b></span></span></p>
<ul>
<li style="margin-top:16px"><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Ensure seamless coordination between clinical teams, support staff, and administrative departments across all branches.</span></span></span></span></span></li>
<li><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Manage integration and optimisation of advanced medical technologies, including robotic cataract surgery systems and AI-guided diagnostic equipment.</span></span></span></span></span></li>
<li><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Implement standardised clinical protocols and best practices across all locations while maintaining the highest patient safety standards.</span></span></span></span></span></li>
<li style="margin-bottom:16px"><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Oversee patient flow management, appointment scheduling systems, and day surgery operations.</span></span></span></span></span></li>
</ul>
<p style="margin-top:11px"><span style="font-size:12pt"><span style="font-family:"Times New Roman",serif"><span style="color:black"> <b>Team Leadership & Workforce Management</b></span></span></span></p>
<ul>
<li style="margin-top:16px"><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Lead and manage teams across 14 locations comprising 51–200 employees, including paramedical staff, administrative personnel, and support teams.</span></span></span></span></span></li>
<li><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Develop and implement training programs for staff to ensure service excellence and patient-centred care. </span></span></span></span></span></li>
<li><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Foster a culture of compassion, professionalism, and continuous improvement across all locations.</span></span></span></span></span></li>
<li style="margin-bottom:16px"><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Collaborate with medical directors and senior surgeons to ensure operational support for clinical excellence.</span></span></span></span></span></li>
</ul>
<p style="margin-top:11px"><span style="font-size:12pt"><span style="font-family:"Times New Roman",serif"><span style="color:black"> <b>Multi-Location Coordination</b></span></span></span></p>
<ul>
<li style="margin-top:16px"><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Standardise operational processes, policies, and procedures across all 14 branches in different cities.</span></span></span></span></span></li>
<li><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Ensure effective communication and coordination between branches for resource sharing and best practice implementation. </span></span></span></span></span></li>
<li><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Monitor performance metrics for each location and implement corrective actions where needed.</span></span></span></span></span></li>
<li style="margin-bottom:16px"><span style="font-size:12pt"><span style="tab-stops:list 36.0pt"><span style="vertical-align:baseline"><span style="font-family:"Times New Roman",serif"><span style="color:black">Manage logistics for inter-branch coordination, including staff mobility and equipment deployment.</span></span></span></span></span></li>
</ul>
<h1 style="margin-top:5px; margin-bottom:8px; margin-left:20px"><span style="font-size:9pt"><span style="font-family:Arial,sans-serif"><span style="font-weight:bold"><span lang="EN-US" style="font-size:12.0pt"><span style="color:black">Required Qualifications</span></span></span></span></span></h1>
<p style="margin-top:16px; margin-bottom:16px"><span style="font-size:12pt"><span style="font-family:"Times New Roman",serif"><b><span style="color:black">Education</span></b></span></span></p>
