Principal Product Manager

Company Overview

Not specified.

Job Summary

We are seeking a Principal Product Manager for the Airline/Travel domain to join the Traveler Servicing Solutions team in Bangalore. You will play a crucial role in developing an all-in-one traveler engagement solution that delivers personalized and contextual services before, during, and after trips. Working with a dynamic team of Product Managers, Product Owners, and UX researchers, your contributions will directly impact traveler-centric innovation and customer engagement.

Responsibilities

• Opportunity Discovery & Assessment:

  • Identify and interpret business requirements from clients and market feedback.
  • Analyze and validate opportunities using data-driven insights and industry trends.
  • Craft actionable recommendations to shape the product vision and roadmap.
  • Collaborate closely with Product Owners and Engineering to prioritize and schedule product releases aligned to traveler needs.

• Requirements Definition & Scoping:

  • Translate business requirements into concise, high-level documentation and detailed user stories.
  • Partner with cross-functional Agile teams to assess feasibility, scope, and value.
  • Ensure requirements reflect both traveler-driven insights and retail innovation best practices.

• Launch, Delivery & Performance:

  • Develop compelling product collateral, documentation, and sales enablement materials.
  • Gather, analyze, and act on feedback to enhance product adoption, traveler satisfaction, and business KPIs.
  • Track product analytics, customer satisfaction, and overall performance; drive continuous improvement initiatives.
  • Support the dedicated Customer Success Team throughout product launches, providing expert guidance and troubleshooting.

• Sales Enablement & Stakeholder Engagement:

  • Deliver impactful presentations and demos to clients, internal stakeholders, and sales teams.
  • Maintain up-to-date product documentation and training material.
  • Serve as an ambassador for the product vision within and beyond the organization.

• Strategic Leadership:

  • Contribute to the overarching product strategy, value proposition, and long-term roadmap.
  • Liaise with strategic and external partners, especially for mobile and frontend innovation.
  • Stay ahead of industry trends and advocate for technology driven by traveler expectations.

Qualifications

• Minimum of 3 years experience in Product Management, Product Ownership, or a Product Definition role (ideally in B2C, travel, or tech).
• Bachelor’s degree in Business, Product Management, Marketing, Engineering, or a related field—or equivalent professional experience.
• Excellent communication skills, with proficiency in English.
• Strong analytical mindset, comfortable leveraging qualitative and quantitative insights for decision-making.
• Highly accountable, proactive, and resilient in fast-moving, ambiguous environments.
• Strategic, customer-centric, and able to influence stakeholders at all levels.

Preferred Skills

• B2C experience in a digital environment preferred; exposure to modern retailing and e-commerce strategies is a plus.
• AI & GenAI Enthusiast: Eager to harness emerging AI technologies to drive scale, personalization, and operational efficiency.
• Deep empathy for end-users, with a passion for enhancing the traveler journey and anticipating their needs.

Experience

11 – 16 years of relevant experience in the Airline/Travel domain, with a strong background in product management.

Environment

This position is based in Bangalore, India. The work environment is likely to be dynamic and collaborative, with a focus on innovation and teamwork.

Salary

Not specified.

Growth Opportunities

Join a forward-thinking team innovating at the intersection of travel, technology, and AI. Potential career advancement opportunities to redefine global travel experiences.

Benefits

Not specified.