Customer Experience Associate | Scrabble & Jigsaw
Posted on January 28, 2026
Job Description
- Serve as the primary point of contact for clients regarding cross-border payment inquiries, escalations, and issue resolution. 2. Provide timely and accurate assistance to clients via phone, email, and chat channels, addressing their queries and concerns effectively. 3. Collaborate closely with internal teams, including tech, operations, product, and compliance, to resolve complex client issues and improve overall service delivery. 4. Proactively identify opportunities to enhance the client experience and streamline support processes. 5. Maintain comprehensive knowledge of our products, services, and industry regulations to effectively support clients and provide informed guidance. 6. Assist in the development of support documentation, training materials, and knowledge base articles to facilitate client self-service and internal training initiatives. 7. Generate daily Management Information System (MIS) reports to track key operational metrics and performance indicators.