Moogsoft AIOps

Job Summary

Wipro Technologies is seeking an experienced Observability Engineer & Administrator with advanced knowledge of Moogsoft and APEX solutions. This role involves designing, implementing, and maintaining AIOps platforms, ensuring efficient incident management and remediation processes to support various IT teams and overall business goals.

Responsibilities

• Design, implement, configure, and maintain both the Moogsoft AIOps platform and the Apex AIOps Incident Management platform.
• Develop and manage integrations between Moogsoft, Apex AIOps, and other relevant IT monitoring, logging, and IT service management (ITSM) tools.
• Create and implement automation workflows and runbooks within both AIOps platforms to streamline incident management and remediation processes.
• Collaborate with various IT teams (monitoring, application, infrastructure, security, operations) to understand their AIOps requirements and translate them into effective solutions on both platforms.
• Define and enforce best practices for the configuration, utilization, and administration of both Moogsoft and Apex AIOps.
• Troubleshoot issues related to platform performance, data ingestion, correlation logic, integrations, and automation within both environments.
• Create and maintain comprehensive documentation for configurations, integrations, workflows, and operational procedures for both Moogsoft and Apex AIOps.
• Develop and implement metrics and dashboards within both platforms to provide visibility into IT health, incident trends, and the effectiveness of AIOps implementations.
• Ensure the security and compliance of both Moogsoft and Apex AIOps platforms and their integrations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience (typically 8+ years) in a technical role focused on AIOps platforms, event management, or systems integration, with specific experience in both Moogsoft and Apex AIOps.
• Hands-on experience implementing, configuring, and administering both Moogsoft and Apex AIOps in a production environment is essential.
• Familiarity with a wide range of IT monitoring tools, logging systems, and ITSM platforms.
• Understanding of ITIL (Information Technology Infrastructure Library) frameworks and incident management processes.

Preferred Skills

• Deep hands-on expertise in configuring and managing the Moogsoft AIOps platform.
• Deep hands-on expertise in configuring and managing the Apex AIOps Incident Management platform.
• Strong understanding of AIOps concepts, machine learning algorithms used for event correlation, and noise reduction techniques within both platforms.
• Proven ability to integrate both Moogsoft and Apex AIOps with various IT systems using APIs and other integration methods.
• Excellent analytical, problem-solving, and troubleshooting skills across both AIOps platforms.
• Strong scripting and automation skills (e.g., Python, Shell) for automating tasks within and around both platforms.
• Excellent communication (both written and verbal) and collaboration skills, with the ability to work effectively with diverse technical teams.
• Ability to document technical solutions clearly and concisely for both platforms.
• Experience with version control systems (e.g., Git).

Experience

• Required: 8+ years of relevant experience in AIOps platforms, event management, or systems integration with specific experience in Moogsoft and Apex AIOps.

Environment

• Work flexibility: Yes (location flexibility available).
• The role may involve working closely with cross-functional teams.

Salary

• Estimated salary of up to $150K.

Growth Opportunities

• Potential for career advancement within Wipro as the company focuses on continuous growth and reinvention.

Benefits

• Applications from people with disabilities are explicitly welcome. Further details about benefits can be obtained during the hiring process.