Marketplace Operations Manager

Company Overview

Knya is India’s leading online brand specializing in medical apparel and lifestyle products. Founded during the COVID-19 pandemic in Mumbai by husband-and-wife duo Abhijeet Kaji and Vanshika Kaji, the company emerged from a need for comfortable, functional, and well-fitted medical wear, initially manufacturing PPE kits during a critical shortage. Backed by prominent investors including DSG Consumer Partners and the promoter family of Narayana Health, Knya has rapidly grown to become a trusted name in the healthcare apparel industry.

Job Summary

The Marketplace Operations Manager will play a crucial role within the operations team, overseeing the end-to-end management of marketplace fulfillment and inventory coordination across multiple online platforms. The role is responsible for ensuring seamless order processing, timely dispatch, and efficient inventory management, thereby supporting the company's growth in the e-commerce space and maintaining high standards of operational excellence.

Responsibilities

• Manage day-to-day marketplace operations, ensuring smooth functioning across all platforms.
• Coordinate with warehouses and logistics partners to facilitate marketplace shipments and deliveries.
• Collaborate with marketplace teams to understand and fulfill order and shipment requirements.
• Oversee inventory allocation and mapping across various marketplaces to optimize stock availability.
• Ensure timely dispatch and fulfillment of orders to meet customer expectations.
• Act as the central coordination point between marketplaces, warehouse teams, and logistics providers to resolve operational issues promptly.

Qualifications

• Proven experience in marketplace operations within a D2C or e-commerce environment.
• Hands-on knowledge of inventory management, order fulfillment, and logistics coordination.
• Strong understanding of platforms such as Amazon, Myntra, Swiggy, and similar marketplaces.
• Excellent coordination and communication skills to liaise effectively between multiple teams.
• Experience working with warehouse and logistics operations.
• Educational qualification: Bachelor’s degree in Business, Supply Chain, Logistics, or related fields.
• Demonstrated ability to manage operational execution in a fast-paced environment.

Preferred Skills

• Prior experience in medical apparel or healthcare product e-commerce.
• Familiarity with inventory mapping and warehouse management systems.
• Ability to analyze operational data to improve processes.
• Strong problem-solving skills and attention to detail.
• Knowledge of marketplace policies and compliance requirements.

Experience

• Minimum of 3-5 years of relevant experience in marketplace operations, logistics, or supply chain management.
• Experience managing operations for multi-platform marketplaces is highly preferred.
• Candidates from traditional companies with genuine experience in marketplace fulfillment and inventory management will also be considered.

Environment

• The role is primarily office-based, with potential for hybrid work arrangements.
• The work involves close coordination with warehouses, logistics providers, and marketplace teams.
• The environment demands high operational efficiency, attention to detail, and the ability to manage multiple stakeholders simultaneously.

Salary

• Up to ₹15-16 LPA, commensurate with experience and skills.

GrowthOpportunities

• Opportunities for career advancement into senior operations or supply chain leadership roles.
• Exposure to multi-channel marketplace management and scaling e-commerce operations.
• Potential to lead larger teams and strategic initiatives within the company.

Benefits

• Competitive salary package.
• Supportive work environment with growth opportunities.
• Exposure to the healthcare apparel industry and e-commerce ecosystem.
• Opportunity to work with a dynamic and innovative founding team.