Job Description: Sales Executive – Pet Services (Grooming & Training) | Pawspace

About the Role

At Pawspace, we’re looking for a driven and customer-focused Sales Executive to scale our pet services vertical, including grooming and training. This is a high-energy B2C role where you’ll be the first point of contact for pet parents, converting inquiries into bookings and delivering a seamless customer experience.

What You’ll Do

Handle inbound leads (calls, WhatsApp, website inquiries) and convert them into grooming and training bookings
 
Drive outbound calling to generate new leads and re-engage existing customers
 
Understand customer needs and recommend suitable services (grooming packages, behavioral training, obedience programs, etc.)
 
Educate pet parents on services, pricing, timelines, and expected outcomes
 
Manage end-to-end customer interactions from inquiry to booking/enrollment confirmation
 
Coordinate with grooming and training teams to ensure smooth service delivery
 
Maintain accurate records of leads, conversations, and conversions in CRM/tools
 
Follow up consistently with warm and cold leads to maximize conversions
 
Upsell relevant services and build long-term customer relationships
 

Who You Are

1–3 years of experience in B2C sales, inside sales, or telecalling
 
Comfortable with high call volumes and working in a target-driven environment
 
Strong communication, persuasion, and consultative selling skills
 
Customer-first mindset with the ability to handle queries and objections
 
Organized, proactive, and strong with follow-ups
 
Prior experience in D2C, service-based industries, or pet care is a plus
 

Why Join Pawspace

Be part of a fast-growing pet care brand
 
High ownership and learning in a fast-paced environment
 
Opportunity to work closely with pet parents and internal experts
 
Direct impact on business growth and customer experience