What you’ll do What we’re looking for
To be part of Creatium’s revolution and redefine the future of
learning, send your resume to hr@creatium.com.
For more details about the company, please visit our website:
www.creatium.com
About Creatium
You’ll be the trusted partner for a portfolio of Creatium
customers, educational publishers, enterprise
corporate learning teams, and management
consultants. Your mission: drive adoption, measurable
outcomes, renewals, and expansion.
Own the customer journey through onboarding,
success plans, and coaching.
Retain & grow revenue by forecasting expansion
opportunities, mitigating risks and supporting sales.
Meticulously maintain customer records via
internal tracking systems.
Reflect customer voice to product teams to
support product development initiatives.
Triage and communicate cross-functionally on
incidents and SLAs with urgency.
A customer-centric proactive problem solver
2-4 years in Customer Success/Account
Management for a SaaS product (EdTech or
B2B learning stack is a plus).
Excellent English to communicate with U.S.
clients.
Proven renewal/expansion track record.
Tech-savvy and comfortable with modern
Customer Success tooling and eager to
leverage AI tools to work smarter.
Analytical and outcome-driven, with a focus
on defining metrics, reviewing data, and quickly
course-correcting.
Able to work in a results matter, effort by
itself does not count environment.