Senior Analyst 1 Infrastructure Services | ScaleneWorks INC
full-time
Posted on September 4, 2025
Job Description
Senior Analyst 1 Infrastructure Services
Job Summary
The Senior Analyst 1 Infrastructure Services will serve as a Service Delivery Excellence Consultant, leading strategic initiatives to enhance service delivery and customer satisfaction. This role is pivotal in managing cross-functional projects, implementing quality standards, and driving process improvements to align with organizational goals.
Responsibilities
- Lead strategic, cross-functional initiatives that help scale globally.
- Manage all aspects of each initiative, including establishing goals, identifying necessary work streams, setting timelines, and resolving risks.
- Create and implement a culture of quality and quality standards.
- Continuously monitor and ensure higher levels of customer satisfaction through performance metrics and feedback.
- Conduct internal process audits to ensure compliance with quality standards and internal audit assessments.
- Analyze and manage performance and quality metrics to meet company and program goals.
- Collaborate with delivery teams to ensure effective teamwork, communication, and collaboration.
- Participate in root cause investigations for critical business outages and drive operational improvements.
Qualifications
- Education: Bachelor’s degree.
- Experience: 15+ years in delivery excellence.
- Certifications: Lean Six Sigma Green Belt or Black Belt certified; ITIL 4 certification preferred.
- Strong knowledge of ITIL methodology and IT Service Management (ITSM) processes.
- Profound knowledge of ISO 9001, ISO 20000; familiarity with CMMI, ISO 27001, and ISO 22000 standards is an added advantage.
- Proficiency in program management principles and processes.
- Strong organizational skills with the ability to influence stakeholders at all levels.
- Analytical thinker with the ability to understand qualitative and quantitative metrics.
Preferred Skills
- Ability to innovate and simplify current processes and practices.
- Comfortable working in a fast-paced and dynamic environment.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to meet deadlines while prioritizing workloads.
Experience
- 15+ years of relevant experience in service delivery excellence and project management.
Environment
- Work Type: Full-time
- Work Mode: Hybrid
- Locations: Bangalore, Chennai, Hyderabad, Pune, Mumbai, Noida, Gurugram.
Salary
- Estimated salary range: ₹2,400,000.