Head of Operations

- Looking for head of ops & customer experience is one of the part.

- 3 lines of business
- Customer support,operations design, customer experience
- Individual needs to come & build this
- For Swiggy when you order you dont talk to the customer executive & similar setup need to be built
- Marcus from Phonepe, Samutani Pasha Flipkart came from GE
- https://www.linkedin.com/in/nikhilshanker/ (his boss)
- In ops fleet managament & road side assistance will be needed as well.
- Reporting to CEO / COO
- 500- 600 in the company & similar 3rd party.
- Listing in next 2 years
- 3000 CR revenue
-Design the cusotmer lifecycle management
- Person who can tell them the way of work
- 15+ years
- Replacement & confidential role( Nilesh Rathi)
- Not from BPOs but from D2C setup
- open for budget 
- Budget 1- 1.5 CR,