<div>Head of Operations</div> <div>- Looking for head of ops &amp; customer experience is one of the part.</div> <div>- 3 lines of business<br /> - Customer support,operations design, customer experience<br /> - Individual needs to come &amp; build this<br /> - For Swiggy when you order you dont talk to the customer executive &amp; similar setup need to be built<br /> - Marcus from Phonepe, Samutani Pasha Flipkart came from GE<br /> - https://www.linkedin.com/in/nikhilshanker/ (his boss)<br /> - In ops fleet managament &amp; road side assistance will be needed as well.<br /> - Reporting to CEO / COO<br /> - 500- 600 in the company &amp; similar 3rd party.<br /> - Listing in next 2 years<br /> - 3000 CR revenue<br /> -Design the cusotmer lifecycle management<br /> - Person who can tell them the way of work<br /> - 15+ years<br /> - Replacement &amp; confidential role( Nilesh Rathi)<br /> - Not from BPOs but from D2C setup<br /> - open for budget&nbsp;<br /> - Budget 1- 1.5 CR,&nbsp;</div>