Own the end-to-end collections process across all geographies and entities. Follow up with customers via email, calls, and meetings to ensure timely collections of receivables. Analyze the aging of receivables and drive resolution of overdue accounts. Collaborate with Sales, Customer Success, and Legal teams on dispute resolution and escalations. Implement and monitor dunning strategies using Chargebee (our subscription billing platform). Prepare and present weekly dashboards on collections status, DSO (Days Sales Outstanding), and risk exposure. Maintain accurate records of interactions and payment commitments from customers. Recommend credit holds or write-offs where necessary and ensure policy compliance. Continuously identify opportunities to improve the collections process and drive automation where feasible. Ensure compliance with local regulatory requirements in invoicing and collections practices.